Key Responsibilities May Include:

• Standards & Specifications
• Coordinate with relevant internal and external stakeholders to

define and issue standards

for raw materials and finished products, in alignment with

Brambles' guidelines

, sound engineering/scientific principles, applicable Thai regulations, and business operating conditions.

• Maintain a controlled

Specifications Library

and ensure timely updates and version control.

• Training, Communication & Change Management
• Develop documentation (procedures, work instructions, visual aids, training material) and conduct

training

for internal and external stakeholders on defined material/product standards including any business related and effective usage principles.

• Lead communication plans and implementation for changes in standards, processes, and inspection criteria; ensure adoption and compliance in field operations and suppliers.
• Incoming & Final Acceptance (Inspection & Testing)
• Design and implement

inspection and acceptance procedures

for raw materials and finished products within CHEP Thailand, aligned with Brambles' guidance and external best practices.

• Establish

statistically sound sampling plans

, inspection points, and acceptance criteria; monitor

first-pass yield

and nonconformance trends.

• Lead quarantine process and track issue resolving to resume material and finished products usage
• Quality Assurance, Control & CAPA
• Monitor quality performance,

collect critical data

, and drive

problem-solving and corrective/preventive actions (CAPA)

with cross-functional teams to reduce the impact of quality issues.

• Participate in resolving or disposition of nonconforming material and products; also lead robust

root-cause analysis

(e.g., 8D, Fishbone, 5-Why).

• Supplier and Service Center Quality Management
• Audit, coach, and

continuously develop suppliers and service centers

to maintain and elevate quality management processes; ensure adherence to defined standards.

• Set and track

supplier and service centers quality KPIs

(e.g., PPM, on-time CAPA, audit scores), and partner with Procurement on

claims

and recovery (data-backed).

• Data, Analytics & Reporting
• Build and maintain

monthly quality KPI dashboards

(internal and external),

Trend Analysis

reports, and

Supplier/Service Centers Quality

reports.

• Maintain the

Risk Register

and document quality improvement plans; use analytics to identify patterns, predict risks, and prioritize interventions.

• Complaint Management (Internal & External)
• Act as the

primary owner

to lead, respond and coordinate stakeholders for effective management of

customer and internal complaints

; ensure timely investigation, communication, and closure.

• Lead and track

complaint root causes

, corrective actions, and recurrence prevention.

• Compliance, Regulatory & Audit
• Ensure compliance with

local regulations

, customer requirements, industry standards, and Brambles' policies.

• Plan and execute

internal audits

and support both internal and external certifications

• Risk Management
• Identify, assess, and maintain mitigation plans for

quality risks

across the supply chain; keep the

Risk Register

current.

• Lead proactive risk reviews (e.g., for material variability, process changes, supplier transitions, seasonal effects, customer satisfaction).
• Continuous Improvement
• Analyze, develop, and propose

quality improvement programs

across relevant operational factors and appropriate monitoring processes with suppliers and internal teams.

• Leverage

Lean/Six Sigma

tools to reduce waste, improve throughput, and lower

Cost of Quality

while aligning with Brambles' sustainability goals.

• Systems, Documentation & QMS
• Build and evolve quality systems and

keep documentation current

, ensuring effectiveness within the function and across interfacing departments.

• Own document control, records retention, and

digitalization

opportunities for inspection data, traceability, and reporting.

• Cross-Functional Collaboration
• Collaborate with Operations, Procurement, Logistics, Customer Service, Engineering, and Commercial teams to embed quality in daily execution and strategic decisions.
• Provide

quality input to S&OP

, supplier selection, product design/changes, and service center processes.

• Customer Focus
• Oversee the rapid resolution of customer complaints, ensuring the delivery of sustainable, long-term solutions that enhance customer satisfaction.

Translate the sound voice of the customer into actionable strategies that improve product performance and quality metrics

Qualification

• Bachelor's degree in Engineering/Science or related field; advanced degree a plus.
• 5–8+ years in

quality management

across manufacturing, repair/service, or supply chain environments.

• Familiarity with

statistical sampling plans

SPC

MSA

, and

root-cause tools

• Experience with

ISO 9001

QMS; exposure to sustainability/ethical sourcing standards is beneficial.

Lean/Six Sigma

or other well-known continuous improvement practice experience preferred.

• Strong data skills (Excel/Power BI or similar); proficiency in Thai and good English.

Strong stakeholder management; able to lead cross-functional CAPA and supplier development.

Why Join Us

Opportunity to shape quality standards across a national supply chain network.

Exposure to cross-functional and regional stakeholders.

Drive meaningful improvements in customer experience, operational excellence, and sustainability outcomes.