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Guest Services Officer (Suvarnabhumi)

atThai AirAsia Co., Ltd.

Job Description


Responsibilities:

  • To ensure the smooth daily operations by Guest Services at Check-in counter Gate Management, Arrival Hall and also to prepare daily operations reports.
  • To ensure that staff are properly planned before starts of operations by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order.
  • To ensure the check-in counter is open at 3 hours and close 60 minutes before departure time.
  • To ensure all systems run i.e. conveyer BHS, Tubs and FIDS before opening the counter.
  • To monitor staff movement, discipline and to report to the superior for further action.
  • To react if any delay occurs and to inform the Supervisor on duty to take necessary action.
  • Ensure ground handling operations are conducted in accordance with applicable regulations and Thai AirAsia X's standard.
  • Following safety policy, procedure and operational requirements including reporting of safety deficiencies, hazards, incidents which may lead to accident or any safety matters to Safety Department.
  • Challenge any unauthorized persons who seek access or come to Thai AirAsia X premises. Identify and resolve suspicious activities then report to appropriate authorities to maintain the highest standard of security and environment concerned.


Education/Work Experience:

  • Bachelor's Degree or higher in any field.
  • Minimum 4 years' experience with 2 years' experience in the airline industry.
  • Analytical with problem solving skills and able to handle passengers complaints
  • High comfort level working in a diverse environment
  • Good knowledge of MS Words, Excel and PowerPoint


Specific Knowledge/Skills

  • Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
  • Proficient in oral and written English and Thai, or local language where staff is located.
  • Ability to maintain high confidentiality, tactful and discretion when dealing with people.
  • Possess good interpersonal and communication skills.
  • Able to work on shift.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Skills required
  • Management
  • Problem Solving
  • Excel
  • Thai (Excellent)
  • English (Excellent)
Experience required
  • 4 years
Salary
  • Negotiable
Job function
  • Hospitality
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Tourism / Travel
Location:Bangkok
Website:www.airasia.co.th
Founded in:2003
Ranking:5/5

Thai AirAsia is among Asia's fastest growing airlines. We are zooming into our seventh year of operations with 1,500 efficient staffs ready to give excellent service. To date, more than 10 million guests have flown with us. We have the most extensive route network and the most number of flights in A ... Read more

Why join us: As the World's Best Low-Cost Airline, it's no surprise we're growing rapidly every day, from Japan to India, from on-ground troops to inflight crews. And we might need a few extra hands – and other useful body parts to be a part of the AirAsia Allstars in the exciting and fast-paced world of aviatio ... Read more

Head office: Donmuang International Airport, Central Building, 3rd floor room. 3200 ,222 Vibhavadi Rangsit Rd Sanambin, Don Mueang Bangkok
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Benefits

  • Travel Allowance
  • Remote work
  • Professional development
  • Paid holidays
  • Health Insurance
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