Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
• Tagging luggage and carry on inspection, referred to Teams & Conditions. - Boarding guest to the aircraft.
• Deplaning guest from the aircraft. - Providing assistance to guest if any special need: wheelchair, NTL, etc.
• Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
• Handle documents: GD, crew sign, collecting departure and arrival immigration card.

Your Traits

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
• Proficient in oral and written English and Thai or local language where staff is located
• Possess good interpersonal and communication skills
• Able to work on shift.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.