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Guest Services Assistant (DMK)
atThai AirAsia Co., Ltd.Job Description
Job Summary
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
Responsibilities:
- Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass
- Tagging luggage and carry on inspection, referred to Teams & Conditions
- Boarding guest to the aircraft
- Deplaning guest from the aircraft
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia
- Handle documents: GD, crew sign, collecting departure and arrival immigration card
Qualifications:
- Bachelor's Degree in any filed with customer service or ground service experience
- Experience in working as Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Hospitality
Job type
- Full-time
Company overview
Thai AirAsia is among Asia's fastest growing airlines. We are zooming into our seventh year of operations with 1,500 efficient staffs ready to give excellent service. To date, more than 10 million guests have flown with us. We have the most extensive route network and the most number of flights in A ... Read more
Why join us: As the World's Best Low-Cost Airline, it's no surprise we're growing rapidly every day, from Japan to India, from on-ground troops to inflight crews. And we might need a few extra hands – and other useful body parts to be a part of the AirAsia Allstars in the exciting and fast-paced world of aviatio ... Read more
Benefits
- Travel Allowance
- Remote work
- Professional development
- Paid holidays
- Health Insurance