Advanced Info Service PCL. (AIS)
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Senior Engineer (BB Helpdesk Support Management)
atAdvanced Info Service PCL. (AIS)Roles & Responses :
- 1st tier operation support fixed issue transaction order of AIS FIBRE
- Troubleshooting in technical issue with AIS Fibre technician (Support On Call / Line and Ticket)
- Troubleshooting in order installation issue with AIS Fibre Partner, ACC, Shop and Sale (Support On Call / Line and Ticket)
- Coordinating with concerned team to solve incident that affect with installation and maintenance team
- Monitor process and system , analyze and gather problem transfer to concerned team to immediately checking
- Monitor and control team's performance
- Improve working process with team and enhance WI and tools for routine support
- Prepare report for executive
- Manage shift and Training installation and maintenance team
Qualifications :
- Bachelor’s computer engineering /Telecommunication engineering /Computer science /IT of related field
- Have a Computer network skill ,Communication skill ,Human relation skill ,Data base and Programing skill
- Minimum of 0-5 years Working experience in Service operation and have a FBB Technical Background
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with ...
Why join us: Opportunities for Career Growth Impactful Work with Leading Technology
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At ACC, you will have access to clear career paths and continuous training, helping you develop professionally and reach your career goals.
Working with AIS me ...
Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance
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