To be Enterprise Service Desk who are 24x7 Technical Support for Enterprise Data Service (EDS) & Enterprise Cloud Fault Handling

• Provide first line investigation and diagnosis for EDS & Enterprise Cloud Incidents
• Resolving those incidents or service requests and escalating that they cannot resolve
• Communication with users – keeping them informed of incident progress
• Closing all resolved incidents, service requests and other calls

• Able to work by 24 hours*7 Days technical Support
• Age not over 33 years old
• Bachelor or Master in Computer Engineering, Information Engineering, Telecommunications Engineering.
• Possesses knowledge and skills of Provisioning and Trouble Sheeting IP network such as MPLS, QOS, BGP, ISIS, OSPF, Firewall, Network security, L2 switch, Mail hosting , Web hosting , mail gateway ,DNS , for corporate Internet/DCC service/Shell
• At least 3 years' experience in Enterprise Cloud, Cloud Mobile Telecom, Computer Data Network, Project Management, VAS in IT/System Integration businesses would be preferred.
• Good Presentation and English Communication