Bangkok Foster a customer-centric attitude, drive customer priorities and build effective customer/vendor relationships.
Work with the leadership team cross-functionally to help implement ongoing outsources strategies that align with the global business growth and product plan.

• Foster a customer-centric attitude, drive customer priorities and build effective customer/vendor relationships.
• Work with the leadership team cross-functionally to help implement ongoing outsources strategies that align with the global business growth and product plan.
• Analyzes outsourced performance with a heavy focus on efficiency metrics (Cost, quality, productivity, satisfaction) and identifies trends, opportunities, issues, concerns, and successes.
• Conduct regular business reviews with partner vendors, including performance penalties and rewards.
• Perform gap analysis to ensure partner advisors have tools, processes, training, and empowerment to deliver the expected customer experience.
• Partner with internal and outsourcer teams (Reporting, Quality, Tech Ops, IT, Account Management) to focus on execution and develop top quality.
• Ensure partner compliance to all agreed-upon requirements and maintenance of these.
• Conducts frequent site visits and evaluations to ensure outstanding quality and to infuse the Spotify culture at all partner locations.
• Service/ICT Project management.

• BS degree in Information Technology, Computer Science, or equivalent
• Manage large enterprise managed service.
• Good understanding of network, Securities and/or system.
• Ability to work under pressure.
• Ability to prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Critical thinker and problem-solving skills.
• Good time-management skills .
• Great interpersonal and communication skills.
• Certificates ; Network & Secuirties ,Windows server - ITIL.

Wallapa Suengkamolpisut (วัลลภา ซึ้งกมลพิสุทธิ์)