The opportunity

Join the dynamic team at Advanced Info Service Public Company Limited (AIS) as a Digital Deposit Operation Specialist in the Digital Banking. This role is essential in managing end-to-end digital deposit operations to ensure accuracy, compliance, and seamless customer experience in a fully digital environment.

Key responsibilities

• Manage digital account lifecycle, including opening, closure, and maintenance activities.
• Reconcile daily deposit transactions and promptly investigate any discrepancies.
• Support the launch of new deposit products, features, and marketing campaigns.
• Ensure full compliance with internal policies, audit requirements, and regulatory standards (e.g. BOT regulations).
• Handle escalated customer cases (Tier 2) and coordinate resolutions within defined SLA timelines.
• Collaborate cross-functionally with Tech, Compliance, and Customer Service teams to enhance operational processes and improve the digital banking experience.
• Prepare reports and documentation to support internal/external audits and regulatory reporting.

What we're looking for

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 2–4 years of experience in deposit operations, preferably within banking or fintech sectors.
• Strong attention to detail with a proactive and compliance-oriented mindset.
• Experience with core banking systems or digital banking platforms is a plus.
• Able to work effectively in a fast-paced, agile, and cross-functional environment.

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!