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Client Solutions Manager, Thailand

atFacebook Thailand

The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based in Bangkok.

 

Responsibilities

  • Media Planning, Strategy & Measurement, and Optimization:

  • Outlines measurement solutions and appropriate campaign structures based upon key KPI’s.

  • Manages and consults on complex advertising solutions and integrations.

  • Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations.

  • Platform & Product Expert:

  • Articulate and update clients on FB product and developments.

  • Responsible for educating clients and agencies on best practices.

  • Drives product innovation based upon client needs.

  • Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.).

  • Project Management:

  • Manage complex work streams to optimize marketing objectives for clients.

  • Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)

  • Cross-functional collaboration of all projects

  • Relationship Management:

  • Oversee delivery and revenue recognition for the businesses/accounts you are assigned to. Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue

 

Minimum Qualifications

  • 6+ years’ experience working directly with marketing, media and/or consulting companies and demonstrated leadership experience required

  • Experience with the industry or business trends in the industry (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)

  • Experience working effectively with XFN teams and all levels of management (internally and externally)

  • Ability to manage multiple projects while maintaining strict attention to details

  • Ability to confidently present to build ongoing relationships with external clients

  • Understanding of major advertising success metrics

  • Extensive experience as a Facebook user and familiarity with Facebook’s ad solutions preferred

Skills required
  • Customer Relationship Management (CRM)
  • Digital Marketing
  • Facebook Marketing
  • English (Excellent)
Education required
  • Marketing
  • Business Administration
  • Communication Arts
Experience required
  • 6 years
Career level
  • Middle Level
  • Senior Level
Only Thai nationals can apply
Job function
  • Sales
  • Business Development
Job type
  • Full-time
Age preferred
  • From 27 up

Company overview

Size:2000-5000 employees
Industry:Information Technology
Location:n/a
Website:www.facebook.com
Founded in:2016
Ranking:5/5

Facebook is offering a chance to move fast, be bold and build products and services with impact that has never been greater. At Facebook, we have a saying that the journey is only 1% finished — join us as you begin yours. At Facebook we have tons of exciting opportunities available for new grads and ... Read more

Why join us: Do the most meaningful work of your career, people are at the heart of every connection we build. We design products and deliver services that create a more human world — one connection at a time. We’re determined to build a better, more connected world for everyone. From engineers to designers a ... Read more

Head office: Ploenchit, Bangkok, 10110
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