The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based in Bangkok.

 

Responsibilities

• Media Planning, Strategy & Measurement, and Optimization:

• Outlines measurement solutions and appropriate campaign structures based upon key KPI’s.

• Manages and consults on complex advertising solutions and integrations.

• Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations.

• Platform & Product Expert:

• Articulate and update clients on FB product and developments.

• Responsible for educating clients and agencies on best practices.

• Drives product innovation based upon client needs.

• Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.).

• Project Management:

• Manage complex work streams to optimize marketing objectives for clients.

• Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)

• Cross-functional collaboration of all projects

• Relationship Management:

• Oversee delivery and revenue recognition for the businesses/accounts you are assigned to. Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue

Minimum Qualifications

• 6+ years’ experience working directly with marketing, media and/or consulting companies and demonstrated leadership experience required

• Experience with the industry or business trends in the industry (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)

• Experience working effectively with XFN teams and all levels of management (internally and externally)

• Ability to manage multiple projects while maintaining strict attention to details

• Ability to confidently present to build ongoing relationships with external clients

• Understanding of major advertising success metrics

• Extensive experience as a Facebook user and familiarity with Facebook’s ad solutions preferred