MIU MIU Instore CRM Manager
atPrada (Thailand) Co., Ltd.JOB PURPOSE
RESPONSIBILITIES
- Supervise all the clienteling activities of the store staff, defining a specific development plan for each Client Advisor
- Perform weekly and monthly customer and KPIs analysis to monitor the store CRM performance
- Assist the Store Manager in designing the CRM action plan, taking into account the business needs and the event calendar
- Review and analyze Client Advisor performance on Clienteling and Retail KPIs, providing the Store Manager with individual development plan
- Design and implement action plans focusing on data collection, local clients retention and brand loyalty
- Contribute from a CRM and Clienteling perspective with other departments to the development and implementation of in-store new product launches, new events, client experiences, etc.
- Ensure that the store staff is well trained in the use of all the Clienteling tools
- Oversee and manage local training materials and training sessions on specific CRM topics including clienteling strategy, CRM best practices (eg. data capture and customer contactability) and commercial initiatives
- Support the Sales Staff in the proper management of the VIC Clients, working in the growth of the number and potential of this cluster
- Collaborate with PR Department in the management of celebrities and influences
- Collaborate with the Local Retail team to improve the store performance
- Ensures a good knowledge of the market and consumer trends to improve the fashion sense of the store staff
- Ensure the growth of the store’s customer community, including through participation in events outside the shop.
KNOWLEDGE AND SKILLS
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Marketing / Advertising
- Retail
- Public Relations (PR)
Job type
- Full-time
Company overview
The PRADA Group is one of the world leaders in the luxury goods sector where it operates with the Prada, Miu Miu, Church’s and Car Shoe brands in the design, production and distribution of luxury handbags, leather goods, footwear, apparel and accessories. The Group also operates, under lice ...
Why join us: Joining Prada (Thailand) Co., Ltd. means becoming part of a team that values learning, growth, and performance. We offer attractive benefits, including dental and health insurance. As part of the Prada Group, we are committed to the professional development of our employees through initiatives like ... Read more
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Five-day work week