Bangkok Airways PCL
Officer - Passenger Services
atBangkok Airways PCL
Job Purpose (Accountability)
- Perform special assistance to passengers requiring most and personalized assistance, such as VVIP, VIP, Business Class passengers and others in accordance with operations safety and security of the Passenger Services to comply with CAAT regulations, IATA Operational Safety Audit (IOSA), International regulatory requirements and company standard.
Duties /
Responsibilities
1.Perform special assistance to passengers requiring most and personalized assistance such as VVIP , VIP , Business Class passengers and other related kinds of passengers who require special assistance. The performance must be in accordance with Company's safety and security programme and is to achieve passenger's utmost satisfaction.
2.Perform VIP service during check-in, embarkation, disembarkation, and transit by coordinating with concerned units in accordance with standard procedures.
3.In the event of flight disruptions, to be manned and provide assist to passengers requiring special assistance to avoid possible complaint in the future.
4.Control and evaluate work performance of outside providers on daily / monthly basis and report to superior level.
5.Embark and disembark passengers to and from the aircraft correctly following the working procedure.(if applicable)
6.Prepare and serve food and beverage at specific departure lounge including housekeeping duty when necessary.Give correct information regarding flight status to passenger.(if applicable)
7.Coordinate with concerned units to provide precise and adequate information to passenger.Ensure that Company's assets in lounge are ready to used in good condition.(if applicable)
8.Perform baggage handling and handle baggage irregularity, including assistance passengers regarding delayed/damaged/pilfered baggage and perform proactively to assist passenger at the arrival baggage carrousel. (If applicable)
Duties /
Responsibilities (Functional)
Officer Level
Work Experience
No experience required.
Education
Bachelor Degree in Others
English test
Toeic score 550
- Home Page
- Bangkok Airways
- Contact Us (PG-HRC)
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Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
- Hospitality
- Management
Job type
- Full-time
Company overview
The origins of Bangkok Airways can be traced back to 1968 and a company known as Sahakol Air, which was initially set an air taxi service operating a Tradewind, a twin-engine, ten-seat aircraft during the Vietnam War. The assignments came from Overseas International Construction Company (OICC), an A ... Read more
Why join us: Bangkok Airways employs thousands of people in a variety of fields as a fast growing company in the airline business, we are seeking qualified applicants to fulfill the following position บางกอกแอร์เวย์เป็นบริษัทที่เติบโตอย่างรวดเร็วในธุรกิจการบิน เพราะฉะนั้นเราต้องการคนที่จะมาช่วยทำให้แบรนด์เราแ ... Read more
Benefits
- Professional development
