TNT Express Worldwide (Thailand) Co., Ltd.
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Control Tower Executive (Customer Service and Operations)
atTNT Express Worldwide (Thailand) Co., Ltd.- Provide specialist assistance to the Operations Supervisor for the successful implementation of the agreed Service Logistics strategy and for the profitable development of the Service Logistics value proposition.
- Provide customers with complete, accurate and timely, fault free service of order management, inventory control & performance.
- Complete root cause analysis and corrective action implementation activities allowing for customer retention, sustained customer experience & improving share of wallet through best in class status.
- Support the achievement of the divisional goals on revenue, cost and service by meeting the KPIs.
- Monitor service performance (on-time delivery, order fulfillment, delivery standards, etc.)
- Report weekly, monthly and quarterly achievement of the TNT service standards and on those required by the customer.
- Identify opportunities for improvement in service and profitability, support the leadership team in creating an inclusive environment, and advise on any potential risk to the business to line management.
- Bachelor's Degree or higher in logistic management, business administration or any related field.
- At least 2 years' relevant work experience, but new graduates with internship experience in logistics field are also welcome.
- Good command of English.
- Computer literacy.
- Committed, enthusiastic and innovative.
- Strong communication, result orientation and problem solving skills.
- Self-motivation, flexibility, analytical skill and systematic thinking.
- Ability to work well independently and as a part of team.
- Able to work afternoon shift (Mon - Fri, 1 - 8 pm) at Ladkrabang depot.
Experience required
- 2 years
Only Thai nationals can apply
Job function
- Customer Service
- Distribution / Logistics
Job type
- Full-time
Age preferred
- From 24 to 30
Company overview
Size:500-1000 employees
Industry:Logistics / Freight Fowarding
Location:Bangkok
Website:www.tnt.com
Founded in:1946
Ranking:4.5/5
TNT is the European market leader in global express distribution, Logistics and international mail. We has a well-established business in Thailand and already has number of Logistics contracts operating successfully. We looking a good and potential people to fulfill business growth and expand the co ... Read more
Why join us: We want you to come and work for our dynamic and forward-thinking business! With recent substantial investments in technology and infrastructure as well as a culture of innovation here really could not be more exciting time to join our committed and dedicated team. At TNT, we take the development ... Read more
Job location: Lat Krabang
Head office: 1768 Thai Summit Tower, New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10320 Thailand
Benefits
- Pension Fund
- Professional development
- Overtime pay
- Paid holidays
- Social Security
- Job training
- Performance bonus
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