Job Purpose

We are looking for a Project & Process Transformation professional to drive the improvement and transformation of HR processes across the organization.

This role is not a traditional HR Operations role. You will be responsible for identifying process gaps, challenging existing ways of working, eliminating non-value-added activities, improving process efficiency, and designing scalable solutions that enable HR to deliver better results with less manual effort.

You will work across HR functions to turn business problems into practical improvement projects — from problem identification and root-cause analysis through solution design, implementation, and measurable impact.

Key Responsibilities1. HR Process Diagnosis & Improvement

• Analyze end-to-end HR processes to identify process gaps, bottlenecks, waste, redundancy, control gaps, and inefficiencies.

• Identify root causes and redesign processes to make them simpler, faster, more accurate, and scalable

• Identify activities that can be eliminated, simplified, standardized, automated, or redesigned.

• Evaluate opportunities to apply technology, automation, AI, and data as part of process improvement — using technology where it creates measurable value.

• Design processes and controls that reduce human error and unnecessary dependency on individuals.

• HR Transformation Project Management

• Lead HR process improvement projects from Problem Definition → Analysis → Solution Design → Pilot → Implementation → Benefit Tracking.

• Define project scope, objectives, deliverables, timelines, and success measures.

• Work cross-functionally with HR teams and business stakeholders to drive project execution.

• Manage project risks, issues, dependencies, and stakeholder expectations.

• Ensure solutions are implemented and adopted in practice — not just developed as recommendations or reports.

• Track post-implementation results and ensure improvements are sustainable.

• Process Scalability & Productivity

• Analyze high-volume and highly transactional HR processes and redesign them to scale without requiring manpower to grow at the same rate.

• Identify opportunities to reduce manual workload and increase process capacity.

• Assess which activities should be performed by people, supported by technology / automation / AI, or eliminated altogether.

• Measure productivity improvement, time savings, error reduction, and capacity gains resulting from process transformation.

• Develop solutions that allow HR to handle increasing business demands more efficiently.

• Process Control & Performance Monitoring

• Design mechanisms to monitor whether critical HR processes are actually being followed.

• Establish clear Process Owners, Standards, Data Points, Controls, and Accountability.

• Develop tracking mechanisms, dashboards, or data-driven monitoring to identify process deviations and gaps.

• Analyze why processes are not being followed and drive corrective actions.

• Design preventive and detective controls to reduce operational risk and process errors.

• Translate redesigned processes into clear, practical, and user-friendly Standard Operating Procedures (SOPs), and process flow.

• Continuous Improvement & Business Problem Solving

• Proactively identify improvement opportunities rather than waiting for requirements from HR users.

• Translate business problems into structured improvement projects with clear objectives and measurable outcomes.

• Use data and business insights to diagnose problems, prioritize opportunities, and support decision-making.

• Challenge existing processes and propose new ways of working that create measurable business impact.

• Continuously review whether processes remain relevant and valuable as business needs change.

• Use actual operational feedback and performance data to continuously refine and improve solutions.

Who We Are Looking For

We are not looking specifically for an HR background.

We are looking for someone with a strong track record in project management, problem solving, process improvement, or business transformation.

You may come from backgrounds such as:

• Project Management

• Business Transformation

• Process Improvement / Process Excellence

• Management Consulting

• Operational Excellence

• Or other roles involving complex problem solving and cross-functional projects

What We Value

• Proven experience managing projects from concept to implementation

• Strong process analysis data-driven thinking and problem-solving skills

• Ability to identify gaps, bottlenecks, waste, and root causes

• Ability to challenge existing practices and think beyond "the way we have always done it"

• Understanding or strong interest in applying technology, automation, and AI to real business problems

• Strong stakeholder management and influencing skills

• High ownership and ability to work independently in ambiguous situations where there is no ready-made answer

• A continuous improvement mindset