Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Job Description

JOB EXPECTATIONS &

KEY RESPONSIBILITIES

Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

• Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business

• Track shipments and in transit monitoring (both at origin & destination) when needed.

• Provide and manage reporting and visibility tools to the customer.

• Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.

• Drive process improvement throughout your district and network.

• Maintain & update SOPs to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.

• Manage spot quotes or quoting desk when applicable.

• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.

• Monitor billing and receivables and assist with collections when needed.

• Serve as a point of escalation within our network.

• Provide assistance in resolution of claims and disputes.

• Be involved with EDI resolution & EDE management when needed.

• Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.

• Own the T&I process for new business segments for existing customers if applicable.

MEASUREMENT OF SUCCESS

• Customer KPIs are being met

• Customer satisfaction

• Financial performance of customer

• (clean AR, healthy margins, revenue growth)

• Delivery of process improvements

Qualifications

University Graduate or above in Business Administration or related fields.

• Minimum 3 years' proven account management experience in global logistics with high customer focus, action-oriented.

• Excellent communication & presentation skills to look for a the best practice solution through negotiation.