Job Descriptions :

• Provide high quality, timely responses to client inquiries and identify any thematic inquiry patterns which may require more strategic resolutions​
• Research required information using available resources​
• Manage and resolve customer complaints​
• Provide customers with product and service information​
• Update existing customer information​
• identify and escalate priority issues​
• Route calls to appropriate resource​
• Follow up customer calls where necessary​
• Document all call information according to standard operating procedures​
• Complete call logs​

Qualifications :

• Bachelor's degree or higher in Banking, Finance, Business Administration, Economics, or related disciplines.
• At least 5 years of experience in Client Service, Transaction Banking, Cash Management, Trade Operations, Service Delivery, or Corporate Banking Support functions.
• Strong understanding of transaction banking products and end-to-end client service processes.
• Demonstrated track record in managing client inquiries, service requests, complaint resolution, and issue escalation.
• Ability to build and maintain effective relationships with corporate clients and internal stakeholders.
• Strong analytical, problem-solving, and communication skills with a customer-centric mindset.
• Ability to work in a fast-paced environment while maintaining service quality and operational accuracy.
• Proficiency in English communication and Microsoft Office applications.