Major Accountabilities

•Resource Pool Capacity Planning & Scheduling. Foresee prioritized-pipeline projects’ resource demands and Assess available resource capacity to find the existing resource gap. Develop and implement resource capacity planning strategies to align resource allocation with Krungsri MTBP resource demands.

•Resource Pool Assignment & Utilization.

• Resource Assignment: Scan and filter resources by experience, skill, availability. Competent assign the right skilled resources (human and non-human) for the expected roles to work on different projects (as per competencies and skills). Reallocate resources, perform resource leveling (by adjusting resource requirement/deadline or using the ineffectively used resources more effectively) and mark resource requirements for external recruitment. Facilitate external vendors to streamline the recruitment process to fill up resources temporary in case of FTE resource shortage.
• Resource Utilization: Oversee resource allocation and optimize resource utilization across projects and departments. Monitor QAD resource workload (resource health index). Constantly track bench size to ensure it doesn’t exceed the threshold. Identify under/overutilization and take corrective actions to mitigate it. For overutilized resource, pull in more resources to redistribute the work, make utilization levels uniform, and prevent resource burnout. For underutilized resources, enhance productivity by finding some billable or strategic work to assign them to. Ensure that every resource works on billable or strategic projects. Monitor resource utilization, identify and address potential bottlenecks or conflicts and perform necessary adjustments, e.g., implement the out-rotation and backfill strategy, or go for planned hiring to proactively fill the project vacancies.

•Resource Pool Budget Control & Cost Transfer. Monitor project’s outsource budget, control outsourcing service rate and monthly cost transfer to projects.

•Resource-Centric Risk Assessment & Demand Forecasting. Proactively conduct regular assessments of potential resource-centric risks of ongoing projects. Learn about upcoming projects and understand resource requirements to be able to find the ideal fit for the job. Identify resources available to use in the future and predict potential problems. Monitor resource utilization trends and making proactive adjustments to ensure optimal resource allocation. Foresee project ramp-ups and proactively plan to ensure that the right resources are available at the right time – with bottleneck and resource shortage avoidance. Foresee project ramp-downs and find suitable project vacancies for resource re-allocation before becoming bench.

•Resource Competency Development & Resource Treatment. Initial and Maintain QAD Resource Experience & Competency Matrix, Analyze competency and identify skill gaps to provide skill-development suggestion, or initiate suitable constant training and Re/Cross/Up-skilling programs in retaining a competitive edge and high productivity. Proactively implement appropriate resourcing treatments in case of shortage or excess of resources, such as training or upskilling for the benched resources to utilize them effectively, providing shadowing opportunities to engage freshers and assigning senior employees to strategic work or training juniors.

•Resource Pool Visibility Dashboard. Report QAD Pool-Level Resource Dashboard. Analyze key resource metrics, such as resource capacity, availability, utilization, etc., to identify improvement areas and optimize strategic decision-making to boost QAD resource engagement and productivity.

•Stay in constant touch with QA Architect to understand the project’s resource-related criticality and pipeline. Facilitate communication and collaboration by sharing resource-related information and coordinating resource needs.

•Collaborate with Test Manager to resolve resource-related conflicts and competing demands, mediate disputes arising from overlapping resource requirements and negotiate compromises or alternative solutions, negotiate resource sharing and balance competing priorities. Resolve resource clashes, maintain a fair and equitable distribution of resources across the organization

•Collaborate with external vendors, Finance, and Procurement to streamline the recruitment process for outsourcing in case of FTE resource shortage.