Responsibilities

• Responsible for business process analysis, design, and optimization to enable routine delivery of exceptional performance and positive business results through improving reliability, increasing simplicity, and enable growth.
• Work in a project based organization where process expertise will be heavily utilized.
• Implement processes initiatives to enhance cross-enterprise integration.
• Apply business process improvement methodologies; e.g., Lean Six Sigma per the problem statement characteristics.
• Swiftly understand business perspectives, user requirements and key performance output variables associated with the assigned projects.
• Determine key process input variables, conduct statistical data analysis, identifyopportunities for improvement, and proposed elegant resolutions.
• Develop and deliver effective presentations.
• Transform traditional business process through the concept of digitization and/orprocess automation where appropriate.
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate resolution.
• Explore and identify new innovative technology or solution for process reengineering/digitization/automation or able to come up with a revolutionize idea.
• Coach and develop project team members.

Qualifications:

• Bachelor's degree or higher in industrial engineering, other engineering, related science, operations management, or other fields with equivalent working experience (MBA or Master degree in engineering is a plus).
• Expertise in business process improvement methodology; e.g., Lean Six Sigma with statistical data analysis (Certified Lean Master, Six Sigma Black Belt or Green Belt is a plus).
• Experience in multi-project managements with cross functional departments (Experience in multi-national environment is a plus).
• Strong project organization, facilitation, and communications skills to engage all stakeholders and lead/coach project team (English communications proficiency is a plus).
• Working experience in service industry (Especially, financial service; i.e., banking, financial institutes or insurance companies is a plus).
• Creative with process and flows.
• Strong logical thinking and able to slice the problems and attack from multiple angles.
• Data driven decision making approach to problems.
• Resourceful in utilizing tools and technology.
• Ability to focus on the core fundamental of the problem and determine to progress toward the optimal solution without deviating or losing focus.
• Strong drive to get the job done.
• Demonstrated systematic problem solving, and analytical skills
• Experience with Robotic process automation (RPA) from the process automation. Experience in establishing the governance and structure of RPA center of excellence (COE) is a great plus.