Siemens Thailand Co., Ltd.
Head of Customer Service – Electrical & Automation (EA)
atSiemens Thailand Co., Ltd.Country Service Head – Electrical and Automation
Siemens is seeking a Country Service Head – Electrical & Automation to lead the EA Service Business for Thailand, Cambodia and Laos, based in Bangkok. This senior leadership role carries full P/L accountability and responsibility for profitable growth, service excellence, customer satisfaction, and people leadership across the Electrical & Automation service portfolio.
The role drives expansion of traditional lifecycle services while accelerating digital, cybersecurity-enabled, and sustainability-focused services, positioning Siemens as a market leader in energy, infrastructure, and industrial automation services across Indochina.
You can make a difference with...
You can make a difference with...
- Strategic P/L Stewardship: Take full ownership of the Service Profit & Loss (P/L) for Thailand, Cambodia, and Laos, ensuring sustainable, profitable growth aligned with global Siemens objectives.
- Service Portfolio Transformation: Accelerate the shift from traditional maintenance to advanced digital, cybersecurity, and sustainability services, including IoT integration and remote monitoring.
- Market Expansion & Ecosystem Development: Drive market share growth by building a resilient service ecosystem, collaborating with sales and partners to capture modernization and retrofit opportunities.
- Operational Excellence & Experience: Establish the organizational framework, tools, and processes required for high-quality service delivery, acting as the final escalation point for key customers.
- Organizational Leadership & Culture: Lead, mentor, and develop a high-performing team of engineers and specialists, fostering a safety-first, continuous-learning culture and building a robust leadership pipeline.
- Governance, EHS & Quality Assurance: Ensure absolute compliance with Siemens Quality standards, Environmental Health & Safety (EHS) requirements, and local Indochina regulations.
Your Defining Qualities...
Advanced Academic Credentials: Degree in Electrical Engineering, Automation, or Business Management; an MBA or equivalent post-graduate business training is highly preferred.- Executive Leadership Experience: 10+ years of senior-level experience in service business management with proven, full P/L accountability in the energy or industrial automation sectors.
- Technical Mastery of Power Systems: Deep technical knowledge of Low and Medium Voltage (LV/MV) Switchgear, Protection, and Automation systems.
- Digital Innovation Mindset: Strong background in service digitalization, including exposure to IoT solutions, data-driven maintenance, and industrial cybersecurity.
- Strategic Business Development: Expert-level skills in contract negotiation and CRM, with a track record of expanding market share in competitive infrastructure environments.
- Regional Market Competency: Significant experience navigating the ASEAN/Indochina business landscape, specifically within Thailand, Cambodia, or Laos.
Recruitment Process:
- CV Screening
- A session with our recruiter to understand your motivation & your past experiences
- 1-3 Business Interviews
- Offer Stage
Join us and
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Public Notice: Recruitment Fraud
We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our [1] job portal for all Siemens job openings, and apply via the portal.
Skills required
- Automation
- Quality Assurance
- Assurance
- Laos (Fair)
Experience required
- any or no experience
Skills optional
- Compliance
- Electrical Engineering
- Business Development
Salary
- Negotiable
Job function
- Senior Management
- Business Development
- Engineering
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Engineering - Mechanical / Electrical
Location:Bangkok
Website:www.siemens.co.th
Founded in:1900
Ranking:4.5/5
For over a century and a half, Siemens has been a beacon of innovation in the realms of electrical engineering and electronics. Our pioneering spirit has powered progress across the globe, shaping the way we live, work, and connect. Today, our presence spans 190 countries, where a vibrant team of ...
Why join us: If you really want to make a difference – make it with Siemens Thailand. At Siemens we make a real difference to the way people live. As a world leader in developing and producing the most advanced engineering technologies, Siemens improves lives and further human achievements worldwide, wh ...
Head office: Charn Issara Tower II, 33rd Floor 2922/333 New Petchburi Road, Bangkapi Huay Kwang, Bangkok
Benefits
- Professional development
- Five-day work week
- Annual bonus
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