Critical Tasks and Expected Contributions/Results:

Campaign management:

To quarterly update Partnership Framework in 2 sections – Support and Operations Contact and Reporting Framework.
To conduct Kick-off meeting with both internal and external parties to brief the launching campaign and make sure the campaign run smoothly.
To do minute of meeting and follow up until task complete in timely matter.
To efficiently use project tracking to ensure the completion of the launching process.
To effectively follow up, monitor, coordinate, supervise and push related function to meet the committed timeline.
To obtain campaign approval of all the Marketing activity from key internal/external stakeholders prior to the campaign implementation to ensure all campaign activity meets benchmarks.
To effectively and timely prepare, monitor and provide reports to both internal and external parties with analysis and action plan.
To conduct a post campaign launch analysis covering the product and channel performance.
To be able to use the experience and key learning from the previous campaign to give recommendations for the new campaigns launching
To assist ARM to monitor campaigns performance
To be able to present campaign performance and provide feedback and in depth analysis with action plans to internal and external parties, this includes monthly performance with business partners and other business meetings.
Support ARM in business reviews and data preparation with campaigns analysis.

Operational Steadiness:

Facilitate a smooth running of the business operations of both business partner and internal departments.
To be responsible for all Leads Management duties: leads selection criteria, leads cycle, call codes in CITAS, lead file format, leads follow up and leads analysis and lead deletion, adding hotlist etc.
To coordinate with internal departments and business partners to resolve issues such as complaints, claims, cancellation, billing and payment difficulties etc.
Handle day-to-day operational issue
To be able to suggest any operation issue to improve port operational process
Assist Business partner and arrange Call Monitoring session.

Relationship Management:

To build and maintain excellent working relationships with internal staff. This includes gaining an in-depth knowledge of the business to ensure that all relationship management procedures are communicated and followed.
To build and maintain relationships with BPs to ensure good teamwork and support.

Experience/Knowledge Requirements:

Bachelor's Degree in related fields / fresh graduates are welcome
Preferably 5 years' experience in handling project management tasks, delivering detailed project follow up to ensure tasks accomplishment within preferred dues
Previous experience of project coordinating function
Qualification in the insurance field or Telemarketing would be an advantage.
Experienced in multi-national companies work environment
Drive for result and passion to win
Good process management and planning skill and understand priority setting to meet agreed objective and timeline
Problem-solving and analytical skills
Strong interpersonal skill and team player spirit
Work independently
Good communication skill in both Thai and English
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?