Project

Unified Communication
This role leads end-to-end IT projects focused on Unified Communication, including integrations across APIs, omnichannel platforms, and customer engagement systems within a banking environment. You will work closely with business stakeholders, vendors, and technical teams to ensure projects are delivered on time, meet regulatory standards, and align with business goals. The position also oversees planning, risk management, and system deployment to ensure high-quality and reliable solutions.

Job Function:

Job Description:

• Manage end-to-end IT projects related to Unified Communication, including integration with EAI, APIs, omnichannel platforms, chatbot solutions, and social media platforms.
• Coordinate with Business Units, vendors, and development teams to ensure project delivery aligns with business objectives.
• Define project scope, timelines, and deliverables, ensuring projects are completed on time and within budget.
• Perform risk management, issue tracking, and change management throughout the project lifecycle.
• Ensure system quality, performance, and compliance with banking standards and regulatory requirements.
• Communicate project status to stakeholders and prepare regular progress reports.
• Support User Acceptance Testing (UAT) and oversee system deployment and go-live activities.
• Monitor post-implementation performance and coordinate issue resolution and continuous improvement.

Qualifications & Requirements:

• Bachelor’s degree or higher in Information Technology, Computer Science, Computer Engineering, Statistics, or related fields.
• At least 5 years of IT Project Management experience in the banking industry, especially in call center or customer engagement-related projects.
• Strong knowledge of CRM workflows, omnichannel communication, and social media integration.
• Experience with Unified Communication platforms and solutions.
• Solid understanding of IT system architecture, server infrastructure, and database systems.
• Proficiency in project management tools such as JIRA and Confluence.
• Familiarity with SDLC, Agile, and Waterfall methodologies.
• Strong communication and presentation skills.
• Ability to work effectively with cross-functional teams.
• Strong leadership and decision-making skills with a proactive approach.
• Good problem-solving skills and ability to work under pressure.
• Fluent in Thai with strong English communication skills (both written and spoken).

Welfare Benefits: