ทักษะ:

Compliance, English, Thai

ประเภทงาน:

งานประจำ

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls.
• Maintains confidentiality of the Bank s customers and data.
• Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers transaction requests.
• 2-4 years of relevant experience.
• Experience in Call Centre or Customer Service in Banking environment will be an advantage.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
• Open to shift hours and weekends.
• Proficiency in English and Thai.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.

ทักษะ:

Assurance, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประเภทงาน:

งานประจำ

• จัดเตรียมเอกสาร/ใบอนุญาต.
• การติดตามงานกฎหมาย.
• ติดต่อประสานงานกับหน่วยงานรัฐฯ ที่เกี่ยวข้อง.
• ลงพื้นที่ติดตามตรวจสอบการดำเนินการด้านกฎหมายของโรงกลั่นหรือคลังน้ำมัน.
• ปริญญาตรีสาขานิติศาสตร์.
• มีประสบการณ์ทำงานด้านกฎหมายอย่างน้อย 1-2 ปี.
• มีพื้นฐานด้านภาษาอังกฤษ.
• สามารถใช้ Microsoft Offices เช่น Excel, Word, Powerpoint ได้.
• ออกพื้นที่และลงพื้นที่ได้.
• This position is under General Energy Manning Company Limited (GEM)**
• สถานที่ทำงาน: โรงกลั่นน้ำมันบางจากพระโขนง.

ทักษะ:

Purchasing, Data Analysis

ประเภทงาน:

งานประจำ

• Define and develop in store standards for primary shelf and secondary placement in line with category and brand strategy, adapt it to each retail environment by customer and all supporting rationale and customer stories.
• Interpreting data and shopper insight data to leverage market and customer intelligence to identify key opportunities and delivery innovation program. (incorporating understanding on shoppers, category, customer, competition, channel and external environment).
• Accountable for leading in planogram change and merchandising guideline by account and category.
• Review an suggest the proposal space by category with category performance when market trend change.
• Suggest assortment review relating to market opportunity information and business strategy.
• Work with purchasing team to create and initiate selling tools support to sales team, included POSM usage tracking report.
• Perfect Store KPIs tracking and identify distribution opportunities - analysis, action plan and activities execution.
• Provide support with fast track: analyze, calculate, prepare for revision, sign off and monitor priorities and results together with Category Planning and activation.
• Manage all activities in line with budgets agreed.
• Specification.
• Bachelor s or Master s degree in relate field.
• 5-7 years experienced in trade marketing in modern trade channel.
• Ability to understand linkage with data analysis and integration, presentation, influencing skills and process driven for quality deployment.
• Self-motivated and able to work multitask with clear priority setting.
• Be able to use market & retailer data analysis tools such as AC Neilson, Dunnhumby, C Smart, etc.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Quality Assurance, Statistical Analysis

ประเภทงาน:

งานประจำ

• Consumer & Customer Focus: Building world class factories will eliminate losses and ensure that we do not pass on the cost of inefficiencies to our customers and consumers..
• Bias for Action: By providing consistent and near real time information, decisions can be taken quickly which leverage our resources..
• Building Talent & Teams: Our vision is to move to semi-autonomous teams and we require process engineer s with a passion for achieving results through great teamwork, a ...
• Accountability & Responsibility: Taking responsibility for building your team s performance and sharing your best interventions to help support other lines in their improvements..
• Growth Mindset: By building world class factories we will become more competitive in the market place and set the standards to which others aspire..
• WCM: Apply the full set of WCM methods and tools to identify root causes, define countermeasures and validate their effectiveness; mastery of AM, PM, Q and FI tools and processes. Establish standards to support line operators sustain new basic conditions..
• Process and Organisational Design: Leverage technical knowledge and a systems approach to ensure factory lines and processes are optimally resourced (e.g. manpower ratios are efficient and sustainable)..
• Analytical capability: Collect and analyse complex data to penetrate problems phenomena and understand root causes..
• WHAT YOU WILL NEED TO SUCCEED.
• Experiences & Qualifications.
• ESSENTIAL: There are 2 routes available for this role:
• Direct Entry role for postgraduate s engineers. Must demonstrate a flair for improvement engineering and coaching..
• Developmental role for technicians and First Line Managers (formally Supervisors). Must demonstrate a strong technical knowledge across all the site s processes and lines. Must possess strong engineering leadership credentials..
• PREFERRED / DESIRABLE:
• Experience in statistics and process control tools..
• Experience in AM, PM, Quality and FI tools and processes.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประเภทงาน:

งานประจำ

• We're committed to bringing passion and customer focus to the business.
• Support brand growth by leading project & brand activities including budget to achieve brand KPIJob Description:
• Establish a holistic understanding of consumers and category related trends, together with consumer market insight and R&D, in developing the right insight for innovation and identify growth opportunities for the brand.
• Manage innovation projects to ensure delivery of outstanding, insightful, and differentiated innovation products. Ensure they are aligned to company category strategy, brand DNA and brand vision plan. 6 Ps mix.
• Identify communications message to consumer behavior and help to deliver on objective for brand.
• Work closely with Brand Building team (Local MKT team) to ensure good team alignment and deployment of mixes in each NPDs and Brand let growth campaign.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!.

ทักษะ:

Sales, Coordinate, Project Management

ประเภทงาน:

งานประจำ

• Manage the opportunity sales campaign and close opportunities using deep sales process and offering expertise. Focus can range from single tower service group to complex, multi tower/transformational opportunities.
• Establish qualification and win strategy and power map.
• Coordinate internal approvals, sales team resources, manage solution/proposition development and client interactions.
• Effectively engage with the C-suite to maintain their continued support of the Accenture proposition.
• Influence client's selection process and evaluation criteria.
• Ensure a Competitive Advantage is created.
• Facilitate the negotiations and closing activities.
• Manage successful transition of the opportunity to the delivery team.
• Participate as the one or all of the following roles from the Sales Role Blueprint and Credit Allocation: Sales Lead, Deal Shaper, Negotiator, Bid Manager, and, potentially as the Origination Lead for small-medium size team.
• Preferrable Requirements:
• Have experience shaping and selling Engineering and Data transformative deals on top of one or many platform (e.g. Hexagon, Schneider, Haliburton, Schlumberger).
• Have experience building relationships with Engineering Stakeholders e.g. Head of Plant / Asset, Head of Operational Excellence, Head of Capital Projects, Head of Engineering, Chief Business Digital Officer from etc.
• Understand the trends of the industry and the capabilities of the ecosystem partners e.g. Hexagon, Aveva, GE Digital Etc.
• Professional Skill Requirements:
• Proven ability to work independently and as a team member.
• Ability to be flexible and work analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Strong supervisory, coaching and project management skills.
• Must display professionalism and confidence.
• Excellent customer service skills.
• Proven global expertise and perspective; executive level presence and influence.
• Strong organizational, multi-tasking, and time-management skills.
• Excellent negotiation, influence, mediation and conflict management skills.
• Excellent business acumen and industry acumen.

ทักษะ:

Negotiation, Problem Solving, Excel, English, Thai

ประเภทงาน:

งานประจำ

• Facilitate sourcing and onboarding of leads (sellers/brands) based on the company and category strategy.
• Identify new seller/brand prospects through data-driven analysis on the market and Lazada.
• Consistently hit targets for new target seller acquisition.
• Lead vendor through onboarding and incubation process.
• Monitor sales performance and achieve target sales for first 3 months in Lazada.
• Manage High potential sellers who brought in, ensure them are growing in the same direction of the related category, build new/potential sellers to become bigger and stronger within category.
• Ensure overall sales target are met through planning and collaboration with internal teams for campaigns and initiatives for boosting seller performance.
• Skill: Negotiation skills, Analytical, relationship management, Problem solving skills, Cross functional skills, Attention to details, Interpersonal skills.
• Strong interest in driving business decisions through data-driven analysis.
• At least 1 - 3 years of work experience in key account management, online sales.
• Ability to work in a fast-paced entrepreneurial environment.
• Experience in e-Commerce industry a plus.
• High proficiency in Microsoft Excel and analytics.
• Excellent verbal and written communication skills in both English and Thai.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Financial Analysis

ประเภทงาน:

งานประจำ

• Prepare and analyze financial performance of the channel/category s business that you own. This includes analysis of actual results, updating the financial forecast, and budget controls.
• Manage and collaborate with your business partners (e.g. Channel CBD team, BU category team) in providing financial analysis required, e.g. business cases to support decision making, other types of analysis to provide insights and support strategic decisions, etc.
• Participate in core business meetings, provide financial advice and viewpoints, and provide support in meeting preparations as required.
• Co-ordinate with global/regional/local finance teams in matters relating to channel and category business, as required.
• Support other financial analysis for company projects as needed.
• Support in preparing certain reports (e.g. monthly, quarterly, ad-hoc requests for Global reporting submission) as required.
• Bachelor/master s degree, in related field (e.g. Business/Finance/Economics/Accounting/etc.).
• Relevant experiences preferred (e.g. FMCG/Finance Partnering/Auditing/etc.).
• Responsible, Accountable, Cautiousness in ensuring accuracy.
• Analytical skills and sound logic.
• Business-minded, with good financial understanding.
• Agility, flexibility, willingness to learn.
• Skills and Experience you will acquire from the role:
• Understanding of local customer and channel landscape, shopper market insights, category growth strategy, and business portfolio management.
• Financial and business acumen for channel/category specific. Opportunity to go to market visit.
• Strategy development with financial data and analytic.
• Analytical skills and deep understanding of relevant research and reporting tools.
• High level of problem-solving ability, strategic negotiation, and influencing.
• Managing stakeholders and senior management, cross-functions both in person and virtually.
• Change management and strong project management skills.
• Strategic communication and storytelling both English and local language with local CBD/Customer.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ประเภทงาน:

งานประจำ

• Team and Role Introduction:
• Warehousing & Logistics Management-Warehouse Planning & Management for Lazada Choice
• Job Description:Choice warehouse operation/solution specialist 1, In charge of cooperation & communication with commercial and logistics team, ensure consistency between warehouse capabilities and business objectives, ensure the daily achievement of warehouse inbound & outbound.2, Familiar with the sop & cost efficiency of local warehouses, continuously optimize warehouse efficiency, and enhance the cost advantage of ...
• Choice warehouse operation/solution specialist
• 1 In charge of cooperation & communication with commercial and logistics team, ensure consistency between warehouse capabilities and business objectives, ensure the daily achievement of warehouse inbound & outbound.
• 2 Familiar with the sop & cost efficiency of local warehouses, continuously optimize warehouse efficiency, and enhance the cost advantage of local warehouses.
• 3 Ensure the direction of strategy of local & regional is consistent, can assist in promoting the project.Requires
• 1, Having local warehouse operation/solution experiences, background not limited to logistics companies, seller/platform background is acceptable.
• 2, Fluent communication in English, speak mandarin is a plus.
• Requirements/Qualifications(good to have):