Customer Service Officer

Job overview

We are looking for a Customer Service Officer who can deliver in a Thai white-collar team. Support team for product/service customers via multi-channel inbox (office, not pure field). Office-based CS for chat, email, and phone. Use this page as a ready job description: overview, responsibilities, salary guidance for Thailand, qualifications, and a template you can paste into a free job post.

Job responsibilities for Customer Service Officer

As a Customer Service Officer, day-to-day work typically includes the items below. Edit the list so it matches your stack, tools, and team size before you publish.

• Answer chat/email/phone within SLA
• Log tickets in helpdesk tools
• Escalate product issues to ops
• Collect CSAT feedback
• Update FAQ knowledge base

Customer Service Officer salaries in Thailand

• Typical posted band: ฿16,000-28,000
• See WorkVenture Customer Service salary report for Thailand figures.
• Exact pay depends on seniority, English need, industry, and Bangkok vs upcountry.

Open WorkVenture salary report · Salary estimator

Customer Service Officer job qualifications

Basic qualifications to consider for a Customer Service Officer in Thailand include:

• Service mindset
• Clear Thai communication
• Can work shifts if stated
• Basic computer skills

Customer Service Officer skills required

Beyond formal qualifications, strong Customer Service Officer hires usually bring a mix of tools and working style:

• English support
• Zendesk/Freshdesk

Candidates also care about how you frame the role:

• Channels and shift hours
• Office-based vs WFH
• Scripted vs consultative support
• Language mix Thai / English

What to expect as a Customer Service Officer

What the role often feels like in practice (use this to set expectations in interviews):

• Handle tickets across chat / email / phone
• Escalate product issues with clear notes
• Update macros and FAQ snippets
• Hit response and CSAT targets

Job description template

Copy the block below into your ATS or free job post. Replace company name, tools, and location before publishing.

Job title: Customer Service Officer
About us: Support team for product/service customers via multi-channel inbox (office, not pure field).
Responsibilities:
- Answer chat/email/phone within SLA
- Log tickets in helpdesk tools
- Escalate product issues to ops
- Collect CSAT feedback
- Update FAQ knowledge base
Requirements:
- Service mindset
- Clear Thai communication
- Can work shifts if stated
- Basic computer skills
Nice to have:
- English support
- Zendesk/Freshdesk
Compensation: ฿16,000-28,000
Benefits: Social security, group health (as applicable), annual leave per company policy
Location: Bangkok office / hybrid (edit to match)
How to apply: Apply via this job post or email your CV to [email protected]

Tips for writing this job ad

• State channels and hours
• Office-based white-collar CS only in this library

Weak ad: Customer service. Friendly. Can work under pressure. Rotating shifts.

Strong ad: Customer Service (office). Chat + email, Mon-Fri core hours. Thai fluent, basic English. ฿15,000-28,000. Product training provided.