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Experience:

3 years required

Skills:

Energetic, English

Job type:

Full-time

• Sales Leadership & Client Development.
• Lead and inspire the sales team to achieve and exceed individual and team sales targets.
• Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.
• Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.
• Ensure the highest standard of customer service and client experience.
• Build and nurture long-term client relationships, develop VIP clients, and attract new customers.
• Support clienteling initiatives to maximize sales opportunities.
• Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.
• Ensure professional grooming standards and adherence to brand presentation guidelines.
• Operations & Floor Management.
• Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.
• Manage in-store appearance to ensure alignment with brand standards.
• Oversee stock management, CRM, and after-sales processes to support sales and service excellence.
• Coordinate and execute store events, communication activities, and Store operations.
• Ensure proper security measures are always followed.
• Prepare and review daily sales reports with qualitative insights when required.
• Product & Merchandising.
• Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.
• Monitor market trends and provide buying recommendations to the Store Manager.
• Maintain a neat and visually appealing store environment at all times..
• Minimum 3 years experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.
• Fluent in English.
• Leadership skills with the ability to inspire, motivate, and develop teams.
• Strong client relationship management and problem-solving abilities.
• Passionate about luxury retail, fashion, and delivering outstanding customer experiences.
• Exceptional interpersonal and communication skills.
• Tech-savvy with proficiency in MS Office and CRM systems.
• Able to work retail hours, including weekends and public holidays.

Experience:

5 years required

Skills:

Sales, Compliance, Creativity

Job type:

Full-time

• Guide Counter/Boutique Managers and Beauty Advisors to achieve sales, client experience, people development, and operational objectives.
• Conduct monthly KPI reviews with Counter/Boutique Managers and uplift performance through structured coaching.
• Develop coaching priorities and enhance learning culture in collaboration with Retail and Learning teams.
• Participate in recruitment and anticipate people related risks such as turnover or performance challenges.
• Support succession planning, team placement, transfers, and onboarding for new hires.
• Ensure timely and accurate administration of all staff related matters.
• Promote CHANEL values ethics, integrity, diversity and cultivate a collaborative, high performance culture.
• Develop the Business.
• Build strong partnerships with Retail Manager and Counter/Boutique Managers to drive overall retail performance.
• Deliver retail KPIs including sales, CRM, and client experience while monitoring trends and forecasting opportunities.
• Support the development and management of incentive schemes to motivate performance.
• Oversee execution of Marketing programs and ensure appropriate resource coordination.
• Ensure optimal inventory mix, stock health, and adherence to operational processes.
• Enhance counter/boutique operations for productivity, traffic alignment, and service readiness.
• Plan and oversee special events and engage stakeholders across functions.
• Track competitive landscape and retail trends; prepare reports and propose strategic recommendations.
• Build, strengthen, and maintain long term relationships with trade partners; support new openings, renovations, and trade term agreements.
• Safeguard Client Experience Excellence.
• Ensure all doors uphold the highest CHANEL standards in image, service, grooming, and hospitality.
• Lead by example through personalized, meaningful client experiences aligned with the CHANEL experience ritual.
• Promote omni channel awareness and help teams embrace digital tools and behaviors.
• Ensure compliance with visual merchandising and hygiene guidelines.
• Support resolution of client service concerns and drive improvements through Client Satisfaction Survey insights.
• Act as a CHANEL Ambassador.
• Develop solid knowledge of the Brand, its heritage, and the Fragrance & Beauty universe; inspire teams by sharing this expertise.
• Ensure implementation of training content while demonstrating curiosity and a proactive learning mindset.
• Uphold, project, and protect the CHANEL image at all times.
• You are energised by.
• Leading and developing people through coaching, motivation, and empowerment.
• Creating meaningful client experiences that embody CHANEL s luxury codes.
• Solving business challenges with strategic thinking, creativity, and agility.
• Building strong relationships and partnerships with diverse stakeholders.
• Working in a dynamic retail environment where excellence is expected and celebrated.
• Representing CHANEL with pride, authenticity, and passion.
• What you will bring.
• A university degree in a related field.
• At least 5 years of retail people management experience, with 2+ years leading multiple teams.
• Strong strategic thinking, planning, and business analysis capabilities.
• Demonstrated ability to coach, develop, and empower teams with empathy and effective feedback.
• Excellent communication, relationship building, and collaborative influencing skills.
• Strong client experience mindset, problem solving ability, and operational discipline.
• Personal agility, curiosity, resilience, and a continuous learning mindset.
• A refined appreciation for luxury, beauty, aesthetics, and a commitment to excellence with integrity.
• What CHANEL can offer you.
• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: exercise your leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

Job type:

Full-time

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.
• CUSTOMERFoster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.
• TEAMPromote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
• RETAILDevelop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
• EVENTSCooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.
• KNOWLEDGE AND SKILLS Business driven Leadership and team management Ability to motivate and persuade people Strong customer service mindset Natural ability to welcome our client Confident, enthusiastic and positive Mature and assertive Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken English expected. Other languages Mandarin desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.