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Experience:

2 years required

Skills:

Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English

Job type:

Full-time

• enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
• Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
• Work Place: Chamchuri Square.
• Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
• Krung Thep Maha Nakhon 10330.
• Work Days: Ability to work flexible, 24x7, rotating shifts.
• Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
• Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
• Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
• Logging and Tracking the details of customer requests and problems as tickets.
• Identify the types, categories, severity, and urgency of the ticket.
• Provide technical/non-technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Control and follow up customer tickets in order to comply with customers Service Level Agreement.
• Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
• Act as a further escalation point for unresolved or escalated calls;.
• Route customer tickets to proper teams to follow up and handle (both internal and external) including.
• tracking the status of tickets until closure.
• Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
• Provide report to customer upon requests.
• Maintain and/or Update customer information in the Service Desk System.
• Participate and assist in driving knowledge management process.
• Others as assigned by Project Manager/Team lead.
• Male or Female, age not over 30.
• Bachelors Degree in Computer Science, Information Systems, or IT related fields.
• 1-2 years experience in IT helpdesk or Customer Service area.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Basic knowledge of Computer Hardware, Windows 10, and O365.
• Good Troubleshooting skills and Service mind.
• Good English communication skills.
• Able to work under pressure and time constrain.
• Able to work in shift and overtime.
• ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Address: 444 Olympia Thai Tower, 9th Floor, Ratchadapisek Road, Samsennok, Huay Kwang, Bangkok 10310.
• Working Time: Ability to work flexible, Mon-Fri, rotating shifts. 7.00-16.00,8.00-17.00,9.00-18.00.
• Benefits: SSO, Health Insurance, Health check up, Bonus 1 month (เมื่ออยู่ครบระยะสัญญา 1 ปี) .
• To support and provide how to resolve the problems on the technical assistances by telephone and remote.
• Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support.
• Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users.
• Escalate the incident which beyond responsibility to Customers authorized person to make the decision such as 3rd. Party.
• Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets.
• Manage 3rd party escalation issues and follow up backlog tickets.
• Manage internal level 2 escalations and co-ordinate with customer.
• Analyst incident data and prepare incident weekly report and monthly report.
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 2 year in service and support of Computer equipment, Infrastructure, IT Service management
• Knowledge in Windows Operating System, Google platform
• Ability to work flexible
• Can communicate in English
• Service-mind and interpersonal skill is a must.
• เน้นสื่อสารภาษาอังกฤษได้.