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Experience:

5 years required

Skills:

Digital Marketing, Quality Assurance, Assurance, English

Job type:

Full-time

• Location: Remote (based in one of the approved countries below).
• Expected volume: Approximately 24 hours per month.
• Employment type: Freelance / Independent Contract.
• Task type: Language Lead Support.
• Content types: UI, Marketing, Informational, Legal, Product, Support.
• Language pair: English into Lao.
• Analyse requirements: Review every style guide and glossary update, assess which quality categories and content types it affects, and record the changes. Track what the client's Language Manager actually corrects and says in calibration and quality calls, not only what is written down.
• Relay expectations: Run regular alignment roundtables with the language community and publish a structured monthly quality digest covering performance, priority improvement areas, style guide updates, and notable errors and arbitration outcomes.
• Manage review quality actively: Coach Reviewers one-to-one using specific examples, run shadowing sessions, and deliver training built from real alignment data.
• Improve the standard: Turn recurring justification patterns into well-reasoned style guide proposals, and share cross-locale patterns with the Welocalize Quality Manager.
• Maintain alignment with the client: Treat Language Manager decisions as the standard, raise concerns with evidence at the right forum, and aim for fewer surprises over time.
• What You Will Own.
• The locale's review service score, including RQE audit and alignment performance.
• The community's shared understanding of quality.
• The integrity of the arbitration record, ensuring that every arbitration sent to the client is valid and well-evidenced.
• The working relationship with the client's Language Manager, including clarifications, escalations, and expectation tracking.
• Experience: 3 to 5+ years in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.
• Client and stakeholder management: Direct experience as the primary point of contact for client Language Managers, managing formal arbitration or escalation processes, and facilitating conflict resolution.
• Quality audit frameworks: Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
• Style guide and expectation analysis: Ability to analyse style guide changes, identify implicit client expectations, and map tolerance by content type (for example, Marketing vs. Legal vs. UI).
• Meeting facilitation: Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.
• Analytical approach: Skill in tracking error concentrations, severity drift, and alignment scores, and in converting justification patterns into style guide improvements.
• Language: Native-level Lao and professional-level English.
• Preferred: Prior experience supporting major technology localization programs and working with calibration or alignment tools.
• Additional Key Information.
• Successful candidates will be provided with a dedicated device for project work.
• A background check is required as part of onboarding.
• Candidates must be physically located in one of the approved countries.
• Approved countries: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.
• Why Join Us.
• This role offers a long-term partnership with global teams on high-visibility products. You will benefit from steady project volume, comprehensive onboarding and ongoing training, and access to established linguistic resources.
• If this sounds like the right opportunity, we would love to hear from you.