IT Service Management Analyst
atOsotspa PCLKey Responsibilities
- Manage and maintain on-premises data center infrastructure (servers, storage, networking, power/cooling systems)
- Administer and monitor cloud environments on AWS and Microsoft Azure
- Perform system backup, disaster recovery, and business continuity planning
- Monitor system performance, capacity planning, and troubleshoot infrastructure issues
- Manage virtualization platforms (VMware, etc.)
- Implement and maintain security policies for both on-premises and cloud infrastructure
- Coordinate with vendors for data center facility management (UPS, cooling, physical security)
- Perform IT operations in alignment with ITSM processes, including Incident, Problem, and Change Management
- Monitor service SLAs, system availability, and operational performance.
- Document infrastructure configurations and standard operating procedures
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2–5 years of experience in Data Center Operations and/or Cloud Administration
- Good knowledge of Data Center operations and infrastructure management.
- Hands-on experience with AWS (EC2, S3, VPC, IAM, RDS, etc.)
- Hands-on experience with Microsoft Azure (Virtual Machines, Azure AD, Storage Accounts, etc.)
- Experience with virtualization technologies (VMware, etc)
- Understanding of TCP/IP networking concepts (DNS, DHCP, VPN, Firewall, Load Balancer)
- Knowledge of Windows Server and Linux administration.
- Knowledge of backup and disaster recovery solutions.
- Basic knowledge of Identity and Access Management (IAM).
- Good troubleshooting and analytical skills.
- Good command of written and spoken English.
Certifications (Preferred, not required)
- AWS Certified Solutions Architect / SysOps Administrator
- Microsoft Certified: Azure Administrator Associate
- VMware VCP
- CompTIA Server+ / Cloud+
Experience required
- any or no experience
Salary
- Negotiable
Job function
- IT / Programming
- Security
Job type
- Full-time
Company overview
Osotspa Public Company Limited, founded in 1891, is a leading Thai consumer products company with over 130 years of experience in delivering quality products. The company specializes in non-alcoholic beverages, personal care products, healthcare products, and confectionery in 39 ...
Why join us: At Osotspa, we offer a dynamic environment where innovation and passion come together. Joining our team provides you with the opportunity to contribute to a global leader in consumer goods. We offer a collaborative work culture that values personal and professional growth. We bel ...
Benefits
- Provident fund
- Employee discount
- Learning & Development Opportunities

