IT Service Management Analyst

atOsotspa PCL

Key Responsibilities

  • Manage and maintain on-premises data center infrastructure (servers, storage, networking, power/cooling systems)
  • Administer and monitor cloud environments on AWS and Microsoft Azure
  • Perform system backup, disaster recovery, and business continuity planning
  • Monitor system performance, capacity planning, and troubleshoot infrastructure issues
  • Manage virtualization platforms (VMware, etc.)
  • Implement and maintain security policies for both on-premises and cloud infrastructure
  • Coordinate with vendors for data center facility management (UPS, cooling, physical security)
  • Perform IT operations in alignment with ITSM processes, including Incident, Problem, and Change Management
  • Monitor service SLAs, system availability, and operational performance.
  • Document infrastructure configurations and standard operating procedures

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2–5 years of experience in Data Center Operations and/or Cloud Administration
  • Good knowledge of Data Center operations and infrastructure management.
  • Hands-on experience with AWS (EC2, S3, VPC, IAM, RDS, etc.)
  • Hands-on experience with Microsoft Azure (Virtual Machines, Azure AD, Storage Accounts, etc.)
  • Experience with virtualization technologies (VMware, etc)
  • Understanding of TCP/IP networking concepts (DNS, DHCP, VPN, Firewall, Load Balancer)
  • Knowledge of Windows Server and Linux administration.
  • Knowledge of backup and disaster recovery solutions.
  • Basic knowledge of Identity and Access Management (IAM).
  • Good troubleshooting and analytical skills.
  • Good command of written and spoken English.

Certifications (Preferred, not required)

  • AWS Certified Solutions Architect / SysOps Administrator
  • Microsoft Certified: Azure Administrator Associate
  • VMware VCP
  • CompTIA Server+ / Cloud+


Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • IT / Programming
  • Security
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Consumer Products
Location:Bangkok
Founded in:1891
Ranking:4.5/5

Osotspa Public Company Limited, founded in 1891, is a leading Thai consumer products company with over 130 years of experience in delivering quality products. The company specializes in non-alcoholic beverages, personal care products, healthcare products, and confectionery in 39 ...

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Why join us:

At Osotspa, we offer a dynamic environment where innovation and passion come together. Joining our team provides you with the opportunity to contribute to a global leader in consumer goods. We offer a collaborative work culture that values personal and professional growth. We bel ...

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Job location: Bang Kapi
Head office: 348 Ramkhamhaeng Rd., Huamak, Bangkapi, Bangkok 10240 Thailand.
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