Join the dynamic team at Advanced Info Service Public Company Limited (AIS) as a Fraud Analyst in the Digital Banking.You will play a key role in monitoring, analyzing, and responding to digital fraud activities, helping us protect our customers and maintain trust in our digital banking platform.

Key Responsibilities:

• Monitor real-time fraud detection systems, alerts, and transaction flags to identify suspicious behavior.
• Investigate potentially fraudulent activities across digital banking channels, including account takeovers, identity fraud, and transaction anomalies.
• Collaborate with Risk, Compliance, and Customer Service teams to mitigate fraud incidents and implement preventive measures.
• Prepare detailed incident reports and support root cause analysis to enhance fraud prevention strategies.
• Ensure case handling is completed within SLA timelines, especially for escalated Tier 2 fraud cases.
• Contribute to the development and fine-tuning of fraud rules, models, and system parameters to improve detection accuracy.
• Stay up to date with fraud trends, techniques, and regulatory developments in digital banking and fintech.

What we're looking for

• Bachelor’s degree in Risk Management, Cybersecurity, Information Technology, Business, or a related field.
• Minimum 2 years of experience in fraud operations, fraud analysis, or transaction monitoring within banking, fintech, or payment platforms.
• Solid understanding of fraud risk typologies, detection tools (e.g. machine learning fraud engines, rule-based systems), and regulatory requirements (e.g. AML, eKYC).
• Strong analytical thinking, investigative mindset, and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities and high confidentiality.
• Experience working with fraud case management platforms or digital banking systems is a plus.

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!