POSITION SUMMARY

Communicate with various departments to ensure outgoing packages/mail are properly directed to Shipping & Receiving. Maintain accurate tracking system on all shipping and receiving transactions. Ensure accurate billing of outgoing packages. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Communicate with management regarding package loss or damage. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Receive, unload, and process deliveries. Reconcile shipping invoices and receiving reports. Troubleshoot vendor delivery issues and oversee return process. Maintain and organize all received pallets until product is “broken down”, removed and/or stored. Operate forklift/pallet jack. Complete requisition forms for inventory and supplies.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None