Ernst & Young Corporate Services Co., Ltd.
Business Consulting - Service Design Manager
atErnst & Young Corporate Services Co., Ltd.
Job Title:
Service Design Manager
Role Overview
The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.
Key Responsibilities
Lead product support teams and define support operating models
- Own product incident management, escalation, and resolution
- Collaboration with Product Owners and Engineering on backlog prioritization
- Define SLAs, support KPIs, and service performance reporting
- Drive root-cause analysis and preventive actions
- Oversee release readiness and post-deployment reviews
- Manage stakeholder communication for product issues and risks
Qualifications & Skills
- 7-12 years of experience in product or application support roles
- Strong leadership and stakeholder management skills
- Experience with Agile delivery and DevOps Environments
- Solid understanding of digital products and platforms
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.
EY | Shape the future with confidence
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Experience required
- 7 years
Career level
- Senior Level
Salary
- Negotiable
Job function
- Consultant
- Management
Job type
- Full-time
Company overview
EY operates with a commitment to building trust and confidence in business, advancing sustainable growth and talent development across all areas. The organization serves diverse stakeholders with emphasis on quality and excellence in all activities. Through global operations and ...
Why join us: Joining EY means becoming part of a global organization committed to building a better working world. The firm offers a collaborative work environment that encourages personal and professional development. Employees have the opportunity to work on diverse and challenging projects ...
