Role and Responsibilities

• Bank Process Improvement:

Visit and observe branches to identify pain points in work processes or operational equipment. Use raw data on various transactions from each branch to select suitable branches for visits. During the visit, observe the actual service delivery and conduct interviews with staff and/or customers to identify pain points and work journey gaps. Then, discuss the findings with all relevant departments to find solutions and improve work processes. The goal is to enhance operational efficiency and improve customer experience.

• Market Study & Analysis:

Conduct field visits to observe and perform real transactions at various banks to collect data. Study their operations, equipment usage, overall workflow, and different bank locations. Summarize the findings based on observations. Branch selection covers different types, such as new branches in malls and stand-alone locations, as well as high-performing branches in both mall-based and stand-alone formats.

• Project Management:

Manage projects and drive related departments to meet deadlines and achieve goals. Gather and analyze requirements to create work process flows, including both AS-IS and TO-BE journeys. Design user interface screens, prepare business requirements, and coordinate closely with all relevant stakeholders.

• Data Analytics & Driving Digital adoption at Branches:

Monitor and ensure timely report submissions, analyze data to track digital usage at branches, identify target branches with usage gaps, and drive initiatives to increase digital adoption.

Qualifications:

• Bachelor’s degree or above, major in Business Administration, Marketing, Finance, Engineer, or related disciplines. MBA is a plus.
• 5 years or above working experience Channel Development, Business Development in Retail Banking, Financial services or Retail.
• A mature self-starter with strong drive, motivation and committed with good business sense and problem-solving skills
• Analytical skills to evaluate market trends, channel performance, and business opportunities.
• Skill needed are.

- Project management skill with technical & business background

- Process improvement skill

- Data & Analytical skill

- Communication skill

- Interpersonal skill

• 
  Excellent communication and presentation skills with good command of both written and spoken English

Bank of Ayudhya Public Company Limited

1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120