Req ID: 137411

Remote Position: No

Region: Asia

Country: Thailand

State/Province: Chonburi

City: Laem Chabang

Summary

The IT Solution Assistant is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Participate in IT projects.

Detailed Description

Performs tasks such as, but not limited to, the following:

Gather and document business requirements

Provides direct support on all IT technical problems on the factory floor production lines

Provides daily support to end users and resolves eHelpdesk tickets

Work with various IT teams and the business partners to deliver IT solutions

Respond to system problems by analyzing the issue and determining the next course of action

Completes computer setup, operating system, clients software update, security patching and follows up on audit issues

Assists IT Solutions/Infrastructure Assistant or above on all functions

Participate in various IT projects as required

Knowledge/Skills/Competencies

Customer service orientation

Analytical, technical, troubleshooting and problem solving skills.

Communication and documentation (including flow charting) skills.

Knowledge of the business area to be supported and a good understanding of its associated business processes.

Basic to good coding skills in specified programming languages.

Good understanding of software development life cycle concepts and practices.

Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)

Good knowledge of the Windows OS (server and client) and the desktop operating environment.

Fundamental knowledge of networking concepts, infrastructure diagnostic tools, end-point security management tools, and processes

Physical Demands

Duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

Entry level to 1 year;Experience in similar roles

Typical Education

Bachelors Degree or consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.