Key Responsibilities

Program Ownership & Delivery

• Own end -to-end delivery of key Wealth initiatives, including Luxe, Retention, and Partnership programs

• Translate strategic priorities into clear execution plans (roadmap,milestones, owners)

• Ensure initiatives are deliv ered on time, on scope, and aligned with business objectives

Luxe Project Ownership

• Lead execution of Luxe initiatives to drive: Luxury sales growth New-to-Luxe customer acquisition

High-value customer engagement

• Coordinate across CRM, Marketing, BU and partner teams to ensure seamless deliver y

Retention Program Ownership

• Define and implement retention frameworks and customer journeys

• Design and drive:Tier protection programs Reactivation campaigns

• Monitor retention performance and continuously optimize initiatives

Partnership Monetization

• Identify and develop strategic partnerships (e.g., banks, lifestyle, travel,luxury brands)

• Drive co-funded campaigns, privileges, and new revenue opportunities

• Work with internal and external stakeholders to deliver partnership initiatives

Project Management & Governance

• Oversee planning and execution of initiatives, including: Roadmap and prioritization Resource alignment KPI tracking and performance monitoring

• Establish governance cadence (weekly reviews, monthly business reviews)

• Identify risks, resolve issues, and ensure delivery discipline

Qualifications and Skills:

• Bachelor's or Master's degree in Business Administration, Marketing, Finance, or related fields

• 6–10+ years of experience in:Loyalty, CRM, retail, or customer engagement ecosystems Strategy/ consulting / program management / PMO

• Proven track record in managing complex, cross-functional projects

• Experience working with external partners or commercial partnerships is a plus

• Strong strategic thinking and problem-solving skills

• Highly organized and structured

• Excellent project and program management capabilities

• Strong analytical skills with ability to translate data into insights

• Outstanding communication and stakeholder management skills