What You Can Expect : 1. Strategy, Governance & Performance Be part of setting the global LSH vertical strategy and execution in your region for Air & Ocean, including annual planning for revenue, volume, and gross profit in line with agreed budgets. Drive vertical growth initiatives, including account penetration, capability development, and business improvement programs aligned with customer expectations. Act as the link between strategy and execution, translating strategic objectives into concrete initiatives, projects, and governance structures. Lead, coach, and develop Key Account Management and Business Development resources within the LSH vertical. 2. Business Development & Key Accounts Identify, develop, and manage high-potential and strategic global LSH customers, maintaining a robust sales pipeline. Personally engage and drive in strategic sales opportunities, customer negotiations, and executive-level meetings where required. Provide commercial and analytical input during tender and RFQ/RFP processes, including historic volume, rate, and profitability analysis. Represent the LSH vertical in customer meetings, industry events, and relevant external forums. Act as single point of escalation for key LSH customers, ensuring service quality, customer satisfaction, and rapid issue resolution. 3. Quality & Compliance Ensure quality governance and regulatory compliance across the LSH vertical within Air & Ocean within your region. Ensure adherence to relevant LSH industry standards and customer requirements (e.g. GDP, GxP, temperature-controlled logistics, validation, audit readiness). Translate regulatory and customer requirements into standardized operational frameworks, controls, and KPIs across the global network. Work closely with Quality, Operations, Product, and Sales to ensure customer solutions, contracts, and service commitments are fully compliant and risk-assessed. Act as senior escalation point for quality deviations, audits, and