Qualifications

• Proven experience in a senior management role within the Rooms Division
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• In-depth knowledge of Front Office and Housekeeping operations
• Ability to work under pressure and manage multiple tasks simultaneously
• Good command of English

Job Description

• Oversee and manage the daily operations of the Rooms Division to ensure the highest service and quality standards
• Lead, train, and motivate Front Office and Housekeeping teams
• Ensure guest satisfaction by addressing feedback and handling complaints in a professional manner
• Effectively handle on-the-spot situations and resolve guest issues appropriately
• Develop and implement standard operating procedures and service standards
• Control budgets, expenses, and departmental performance
• Coordinate with other departments to ensure smooth hotel operations
• Ensure operations comply with hotel policies, brand standards, and safety regulations

Welfare

• Work 5 days per week
• 2 meals per day
• Uniform
• Public Holidays
• Annual Leave
• Service Charge
• Group insurance
• Provident Fund
• Social Security