Assistant Quality Manager

Key Responsibilities

Assist the Quality Manager in planning, implementing, maintaining, and improving the company's Quality Management System (QMS).

• Ensure quality processes and procedures comply with applicable standards, customer requirements, and company policies.

• Monitor and control quality activities from incoming materials and production processes through to finished products.

• Analyze quality issues and conduct root cause analysis, including developing and following up on corrective and preventive actions (CAPA).

• Coordinate with Production, Engineering, Purchasing, Warehouse, and other relevant departments to resolve quality-related issues.

• Monitor and analyze quality KPIs, defect rates, customer complaints, scrap, and rework, and prepare quality performance reports.

• Handle and follow up on customer complaints, including coordinating corrective actions and preparing responses to customers.

• Support internal, external, certification, and customer audits, and follow up on audit findings and corrective actions.

• Control and maintain quality-related documents and records, including SOPs, Work Instructions (WIs), Quality Manuals, and Quality Records.

• Develop and monitor inspection plans, quality standards, and inspection criteria for products and processes.

• Ensure measuring and testing equipment is properly controlled and calibrated according to the established schedule.

• Provide training and guidance to employees on quality standards, inspection methods, procedures, and quality requirements.

• Support continuous improvement activities such as Kaizen, PDCA, 5S, and quality improvement projects.

• Prepare quality reports and present quality performance and improvement results to the Quality Manager and management.

• Perform other

duties and responsibilities

as assigned by the Quality Manager or management.