Key Responsibilities:

Import & Customs Compliance

• Manage the end-to-end import process, including PO follow-up, shipping documents, and close coordination with customs.

• Verify shipping documents (Invoice, Packing List, B/L, AWB, COO) to ensure accuracy and full compliance with regulations.

• Coordinate with freight forwarders and internal teams to ensure shipment readiness and minimize lead times.

• Monitor shipment status and secure on-time delivery to the plant and warehouse.

• Handle import permit requirements and special regulatory documentation (e.g., TISI).

• Review and classify HS Codes accurately to ensure precise duty and tax calculations.

• Resolve customs inspection issues and handle discrepancy claims with forwarders and airlines.

• Maintain the import database and track key performance indicators (KPIs) and lead times.

BOI (Board of Investment) Management

• Manage BOI privileges and ensure 100% compliance with all Thailand BOI regulations.

• Prepare and submit required BOI reports, including RMTS, eMT, stock balance, and raw material tracking.

• Control all import/export activities under BOI conditions to maximize duty exemptions.

• Serve as the main point of contact for BOI authorities, managing extensions, amendments, approvals, and site audits.

• Actively visit government offices to facilitate Free Zone / BOI procedures and documentation.

• Support internal teams regarding BOI benefit utilization and process updates.

Transportation & Logistics Operations

• Plan and arrange inbound and outbound transportation for both local and cross-border shipments.

• Optimize route planning to reduce freight costs and improve overall delivery lead times.

• Manage, evaluate, and monitor the performance of freight forwarders and 3PL providers.

• Handle transportation issues (delays, damages, or losses) and initiate corrective actions and claims.

• Ensure all operations strictly follow safety, legal, and company transport requirements.

Freight Billing & Cost Control

• Verify and audit freight invoices against contracted rates, quotations, and agreed service scopes.

• Validate shipment details (weight, volume, route, Incoterms) to ensure complete billing accuracy.

• Identify billing discrepancies and coordinate directly with forwarders/vendors for corrections.

• Control and validate additional operational charges such as surcharges, detention, and demurrage.

• Ensure timely invoice approvals and smooth submissions to the Finance department for payment.

• Maintain the freight cost database to support financial analysis, budgeting, and cost-saving initiatives.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, International Business, or a related field.

• 10+ years of direct experience in BOI management, customs clearance, import-export, or logistics operations.

• Extensive and up-to-date knowledge of Thailand BOI regulations, customs procedures, and trade compliance.

• Proven experience working with customs brokers, freight forwarders, and 3PL providers.

• Strong proficiency in managing BOI systems and submissions (RMTS, eMT, stock balance).

• Prior experience working within a Manufacturing environment is highly preferred.

• Excellent analytical, problem-solving, and stakeholder management skills.

• Good communication skills in both Thai and English (written and spoken).

• Proficient in Microsoft Office (especially Excel for billing analysis).