Qualifications

 Male/Female, age not over 32

 Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.

 1-5 years' experience in direct IT/Network/Engineering Technical support

 Able to understand customer contracts, Service Level Agreement, and Scopes of work.

 Able to work in "Shift". (Rotate in day and night shift)

 Basic knowledge of o Computer/Server Hardware, o Windows operating system, o TCP/IP, Networking o MS Office o Anti-virus software o Microsoft Exchange and Outlook (optional)

o Network Security and VPN (optional)

 Experience with below products would be benefit:

o Cisco router and switch (CCNA, etc.)

o Windows Server 2003/2008 o Take care Website

 Good Troubleshooting skills.

 Good command of English. (preferred)

 Excellent communication skill.

 Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH will be benefit.

 Customer Service mind.

 Able to work under pressure and time constrain.

 Fair typing skill for both English and Thai. (Estimate: 20 words per minute)

Job Descriptions

 Troubleshooting the problem related to Data Center Infrastructure and customer's networks and servers.

 Escalation to higher level when requires

 Receive and Response to customer issue or problem.

 Logging, follow up and tracking the details of Customer Requests and problems

 Identify the types, categories, severity and urgency of the case.

 Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure.

 Provide technical phone support to customers.

 Provide remote support and/or remote maintenance to Data Center and customers.

 Provide reports to customers upon requests.

 Maintain and/or Update customer information in the customer database.

 Perform routine operation and maintenance for Data Center and customers.

Working Location

 Chamchuree Square

 Shift Work: Rotation ทำงาน 5 หยุด 2 วัน

Junior Level - 3 คน

Senior Level - 6 คน