Responsibilties

• 1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network

• Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

• Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC))

• Perform 1st troubleshooting and/or escalate to 2nd line support.

• Monitor (detection), Create trouble ticketing, escalation and follow up until the problem resolved

• Cacti Handling

• EOE Event management

• EOE Incident management

• Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions.

• Constantly monitors the EoE machine systems, data & the different models that support delivery of Services.

• Mobilizes corrective actions, does impact analysis & invokes contingency plans.

• Provides fast response technical capability that supports the running of the Services.

• Performs Service exception Mgmt, initial analysis & triggers corrective actions.

• Includes issue diagnosis, routine resource fulfillment & Field technical assistance center & optimization activities.

• Support Call Center for customer complaint handling

• Handover and Incident Report

• Operational KPI SLA & Response Time

• Support to Incident and Shift Manager

To be successful in the role you must have

• Knowledge sharing & collaboration skills.

• Problem solving & creative thinking.

• Ericsson knowledge.

• Work in NOC Monitoring Shift (12 hours/shift) Day & Night Shift

• Knowledge of MS Team and MS Office

• Knowledge of 2G, 3G, 4G,5G and new technology telecom network

• Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP)

• Customer Complaint Handling related to Wifi & Transport Network

• Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process

• Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network

• Basic knowledge of IP Network (OSI Model)

• Good English communication (Written and Verbal)

• Knowledge of CACTI Handling

Key Qualification:

• Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)

• Education: Bachelor/masters degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering