To expedite your application process, please submit an application through the Amazon Careers page.

Note:

• Candidate must be authorized to work in Thailand without sponsorship.
• 5 days' work week
• Onsite based in our office near Phetchaburi MRT
• Business-level English proficiency required (written and spoken)

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware

Effectively manage and oversee IT asset inventories

Manage the ticket queue to support fluctuating case counts of trouble tickets, ensuring the customer is consistently updated on next steps through resolution

Provide on-call support for high severity incidents and act as an escalation point of contact for team

Assist with activities to triage and escalate system or network outages to reduce downtime

Understand and execute change management activities in a high availability environment

Participate with partner teams and vendors to identify continuous innovative improvement projects, defining requirements and managing execution to deliver operational excellence and value

Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities

Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

Travel between local area buildings as required and occasional travel to other cities may be required

Basic qualifications

At least 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Business-level English proficiency required (written and spoken)

Working knowledge of DNS, DHCP, and TCP/IP protocols and IP addressing

Experience with network troubleshooting commands and tools

Windows administration experience including Group Policy, Active Directory, and LDAP concepts

Understanding of server infrastructure and RAID configurations

Experience setting up, taking down and re-locating PC systems

Experience with audiovisual, video conferencing or event support