Urgent

Thailand

Logistics

Junior, Middle Level

Contract

Team:

Logistics

About the company

BUZZEBEES was established in 2012 as a tech startup and rapidly grown to become Thailand CRM & Digital Engagement Platform.

We started our business a decade ago from building customized Loyalty and Rewards Redemption Platform, Sourcing deals and privileges for our Enterprise clients. Now, we expand our business to cover end-to-end Digital Engagement and CRM needs, offering services both for Enterprise and Retail clients with a goal to become the largest ecosystem by building a digital road to connect business of all sizes in the digital world.

Our mission has always been CONNECTING THE WORLD. We do that by providing CRM, Loyalty, and Digital Engagement Solutions for business to do Digital Transformation and accelerate their growth in the digital era.

Comprehensive services across 5 key business areas:

• CRM Loyalty & Marketing Solutions

• Rewards & Privileges Management

• E-Commerce Enabler Service

• Retail & Restaurant Solutions

• Affiliate Marketing Agency

With more than hundreds of millions of users currently using our platforms together with a team of expertise with decades of experiences has allowed us to understand consumers behaviors thus allowing BUZZEBEES to present solutions that meet all business needs and become competitive Leaders in the industry our clients are pursuing.

About the job

Responsible for monitoring failed deliveries, platform tickets, claims, and return shipments. Coordinate with e-commerce platforms and internal teams to ensure cases are resolved within deadlines and eligible compensation is recovered.

Responsibilities

• Monitor failed deliveries, delivery issues, lost shipments, unreturned parcels, and cases where delivery status does not match actual operations.

• Create and manage tickets/claims with e-commerce platforms, ensuring all required information and supporting evidence are complete and accurate.

• Track ticket and claim status, follow up with platforms, and provide additional information or documents as requested until cases are resolved.

• Coordinate with Warehouse, Operations, Transporters, and related teams to collect order details, tracking information, shipment status, and claim evidence.

• Monitor platform claim deadlines and ensure tickets/claims are submitted within the required timeframe to avoid loss of claim eligibility.

• Maintain accurate records of tickets, case status, resolutions, and compensation amounts, and prepare regular ticket/claim reports.

• Analyze recurring delivery and claim issues and coordinate with relevant teams to identify preventive actions and reduce shipment losses.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.

• Good Excel and data management skills, with the ability to work with large amounts of order and shipment data.

• Strong attention to detail when checking Order No., Tracking No., delivery status, and supporting documents.

• Good coordination, follow-up, communication, and problem-solving skills.

• Able to manage multiple cases, prioritize tasks, and work effectively under deadlines and pressure.

• Responsible, organized, proactive, and able to follow cases through to completion.

• Experience in E-commerce, Logistics, Customer Service, Claims, Ticket Management, or platforms such as Shopee, Lazada, or TikTok Shop is a plus.

Note: All positions are subject to a criminal background check.

Location

Thailand

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