Advanced Info Service PCL. (AIS)
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Service Experience Design Specialist
atAdvanced Info Service PCL. (AIS)Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Job Summary
Job Description
Service Design for New / Strategic Services
- Coordinate with Product owner and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customer, customer handling and FAQs
Service Design for Experience Enhancement
- Collect and study data to fine insights on Customer Paint Point and Top Complaints
- Initiates a new/enhance E2E service design, base on insights and company directions
- Conduct project feasibility and coordinate with related teams for developments
Customer Handling
- Reviews E2E Customer Handling from incidents caused by network or products / services, with product own. Plan and prepare readiness of touch points and communication.
Communication and Wording
- Craft out and review key message, communication, and wording to target customers for related touch points e.g. SMS, eBill, Letter etc.
Recruiter
Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)Skills required
- Product Owner
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Art / Design / Creative
- Product / Brand Management
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with ...
Why join us: Opportunities for Career Growth Impactful Work with Leading Technology
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At ACC, you will have access to clear career paths and continuous training, helping you develop professionally and reach your career goals.
Working with AIS me ...
Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance
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