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IT Support (Service Desk)

atAdvanced Info Service PCL. (AIS)

Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok


Job Summary

Provide first line & Second line support to AIS User, Telewiz Dealer, AIS Shop all hardware and software and business condition problems
(* Work in shift)


Job Description

1.To Provide first tier support and provide troubleshooting and technical support to AIS 's employee (internal user), AIS 's Dealer and AIS 's Branches for all internal application, software on windows base, hardware and all kind of peripherals, and all the tasks related to the end-user computing application over the phone and online ticket website

2.To manage and tracking incidents until close all incidents within SLA and escalate to relate team

Qualifications:

  • Bachelor's degree in Computer Science, IT
  • Have a basic knowledge about Hardware/Software computer program on windows
  • Strong technical and analytical skills
  • Good communication skill and service-minded
  • Able to coding will be advantage
  • Able to work in shift *

Contact : Kasinee Tel. 02-029-4381

Recruiter

Kasinee Wongwai (เกสิณี ว่องไว), Sunisa Bunsalee (สุนิสา บุญสาลี)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • IT / Programming
Job type
  • Full-time

Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with ...

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Why join us:

  • Opportunities for Career Growth
    At ACC, you will have access to clear career paths and continuous training, helping you develop professionally and reach your career goals.

  • Impactful Work with Leading Technology
    Working with AIS me ...

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Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
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Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance
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