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Robot Service Engineer

atEPSON (THAILAND)

Job Summary

  • Provide high level technical after-sales support to the local sales team, service provider and end-customer (repair, maintenance, and analysis).
  • Address to customer’s issues, perform failure analysis, plan and propose a solution to the customer and execute resolutions exceeding customer’s needs.

Job Description

Service Support (Direct)

  • Provide after sales technical support on repairs (On-site, In-house Repair, Remote).
  • Traveling in the country to provide service and support to the customer.
  • Country contact person to communicate with ESP CS on support escalation.
  • Provide Epson Robot training to customers.
  • Implementation of technical resolution/ corrective action on QA issues.
  • Report Service Support activities (Ganesha/ Excel).

Service Support (in-Direct/ External Service Provider)

  • Manage External Service Provider to provide precise and quick solution to customers.
  • Traveling in the country to provide service and support to customers on an event that Service Provider is not able to provide resolution.
  • Manage External Service Provider Service Quality. 
  • Country contact person to communicate with ESP CS on support escalation.
  • Provision of service parts required for customer support.  
  • Provide Epson Robot training to Service Provider.
  • Implementation of technical resolution/ corrective action on QA issues.
  • Report Service Support activities (Ganesha System / Excel).

Spare Parts Management

  • Forecast Inventory and Cost Management.
  • Maintenance of Part Price List (PPI), Epson Selling Price.
  • Support In-Warranty Claims.
  • Coordinate part sales transactions.
  • Report In-Warranty parts claim cost.

Sales and Service Support

  • Support local sales/ presales members on install/ setup of demo units (exhibition, customer’s visit and demonstration). 
  • Plan support activities in regard to customer’s support request.
  • Prepare Quotation on support charges (parts, labour, travel and training). 
  • Coordinate of sales and services.
  • Report after-service-parts, sales revenue. 

Qualification:

  • Male, Thai Nationality, Age not over than 37 years old
  • Bachelor’s/ Master’s Degree in technical specialism (Mechanical/ Mechatronic/ Electrical/ Electronic Engineering and etc).
  • At least 3 years of hands-on working experience in troubleshooting/ maintaining and repair of the electrical/ electronic/ mechanical systems on equipment.
  • Skillset: Microsoft Office (Excel, PowerPoint Word, PowerPoint), Basic Programming knowledge, Able to understand mechanical drawing, electrical diagram, PLC Ladder Diagram).  
  • Good command of English(spoken and written) 
  • Able to travel domestic and travel overseas

Working Hour: 8:30 – 17.30 (Mon – Fri)

Skills required
  • Mechanical Engineering
  • Electrical Engineering
  • Electronics
  • English (Good)
Education required
  • Engineering
Experience required
  • 3 years
Career level
  • Entry Level
  • Middle Level
Only Thai nationals can apply
This position is for males only
Skills optional
  • Mechanical Drawing
  • Cost Estimation
  • Ability to travel upcountry
  • Ability to travel abroad
  • Microsoft Office
  • English (Excellent)
Salary
  • Negotiable
Job function
  • Engineering
  • IT / Programming
  • Customer Service
Job type
  • Full-time
Age preferred
  • up to 37 years

Company overview

Size:100-500 employees
Industry:Electronics / Electrical Equipment
Location:Bangkok
Website:www.epson.co.th/
Founded in:1990
Ranking:4.5/5

From pioneering the world’s first compact lightweight digital printer, the EP-101, to inventing the world’s first quartz watch, Epson has continued to produce innovative products and services based on its efficient, compact and precision technologies. As a global technology leader, Epson create ... Read more

Why join us: Enjoy the many perks and benefits offered to employees , let's growing together with us. www.epson.co.th https://www.facebook.com/EpsonThailand

Job location: Sathorn
Head office: 1 Empire Tower, 42nd Floor, South Sathorn Road, Yannawa, Sathorn, Bangkok 10120, Thailand
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Benefits

  • Five-day work week
  • Performance bonus
  • Gym membership
  • Annual bonus
  • Provident fund
  • Health Insurance
  • Accident Insurance
  • Transport Allowance
  • Job training
  • Car Insurance
  • Learning & Development Opportunities
  • Corporate Social Responsibility Initiatives
  • Life Insurance
  • Dental Insurance
  • Maternity leave
  • Employee discount
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