Job Summary

• Provide high level technical after-sales support to the local sales team, service provider and end-customer (repair, maintenance, and analysis).
• Address to customer’s issues, perform failure analysis, plan and propose a solution to the customer and execute resolutions exceeding customer’s needs.

Job Description

Service Support (Direct)

• Provide after sales technical support on repairs (On-site, In-house Repair, Remote).
• Traveling in the country to provide service and support to the customer.
• Country contact person to communicate with ESP CS on support escalation.
• Provide Epson Robot training to customers.
• Implementation of technical resolution/ corrective action on QA issues.
• Report Service Support activities (Ganesha/ Excel).

Service Support (in-Direct/ External Service Provider)

• Manage External Service Provider to provide precise and quick solution to customers.
• Traveling in the country to provide service and support to customers on an event that Service Provider is not able to provide resolution.
• Manage External Service Provider Service Quality. 
• Country contact person to communicate with ESP CS on support escalation.
• Provision of service parts required for customer support.  
• Provide Epson Robot training to Service Provider.
• Implementation of technical resolution/ corrective action on QA issues.
• Report Service Support activities (Ganesha System / Excel).

Spare Parts Management

• Forecast Inventory and Cost Management.
• Maintenance of Part Price List (PPI), Epson Selling Price.
• Support In-Warranty Claims.
• Coordinate part sales transactions.
• Report In-Warranty parts claim cost.

Sales and Service Support

• Support local sales/ presales members on install/ setup of demo units (exhibition, customer’s visit and demonstration). 
• Plan support activities in regard to customer’s support request.
• Prepare Quotation on support charges (parts, labour, travel and training). 
• Coordinate of sales and services.
• Report after-service-parts, sales revenue. 

Qualification:

• Male, Thai Nationality, Age not over than 37 years old
• Bachelor’s/ Master’s Degree in technical specialism (Mechanical/ Mechatronic/ Electrical/ Electronic Engineering and etc).
• At least 3 years of hands-on working experience in troubleshooting/ maintaining and repair of the electrical/ electronic/ mechanical systems on equipment.
• Skillset: Microsoft Office (Excel, PowerPoint Word, PowerPoint), Basic Programming knowledge, Able to understand mechanical drawing, electrical diagram, PLC Ladder Diagram).  
• Good command of English(spoken and written) 
• Able to travel domestic and travel overseas

Working Hour: 8:30 – 17.30 (Mon – Fri)