Job Title: Quality Assurance Manager (Open Banking API)

Level: Manager
Industry: Banking / Financial Services
Location: Bank of Ayudhaya (Krungsri) - Rama 3 Head Office (Hybrid work : onsite 2Day/Week)
Team Size Responsibility: Approximately 13-15 QA Engineers

Job Summary:

We are seeking an experienced and technically strong QA Manager to lead the QA function for Open Banking API products across API, backend, batch, and related digital platforms. This role requires strong leadership, deep expertise in API test automation and performance testing, and the ability to provide hands-on technical guidance while driving effective QA delivery across multiple concurrent initiatives.

The QA Manager will oversee quality strategy, test delivery, automation and performance testing, people development, and cross-team alignment with Product, Development, DevOps, Business, and external delivery partners. This includes standardizing QA practices and automation frameworks, monitoring quality metrics, driving continuous improvement and adoption of new technologies including AI-enabled solutions, managing priorities and capacity, proactively addressing quality and delivery risks, and building an effective One-Team QA culture across internal and external teams.

Responsibilities:

Technical QA Leadership & Automation

· Provide hands-on technical leadership in API testing, test automation, performance testing, and service virtualization/mocking.

· Define and drive standardized, scalable automation frameworks and engineering practices, including integration with CI/CD pipelines.

· Evaluate and introduce new testing technologies, tools, and AI-enabled solutions to improve QA productivity and effectiveness.

Performance & Non-Functional Testing

· Lead the performance testing strategy, assessment, execution, and reporting for Open Banking API services.

· Provide technical guidance on performance test design, service virtualization/mocking, result analysis, and performance risk identification, working with relevant teams to drive resolution.

Quality Strategy, Governance & Continuous Improvement

· Define and implement QA strategy, standards, and practices to ensure effective and consistent quality delivery.

· Define, monitor, and analyze QA metrics to identify quality risks, gaps, and improvement opportunities.

· Drive continuous improvement in QA processes, automation, testing efficiency, and quality governance to improve product quality and release readiness.

Delivery, Prioritization & Stakeholder Management

· Manage QA capacity, priorities, and testing scope across multiple concurrent initiatives, balancing timeline, resources, quality, and delivery risks.

· Apply a risk-based approach to recommend testing priorities and provide stakeholders with clear options and trade-offs when facing resource, timeline, or scope constraints.

· Drive cross-functional problem solving to remove quality and delivery blockers, while clearly communicating risks, dependencies, and recommendations to senior stakeholders.

People Leadership & Team Effectiveness

· Lead, coach, and develop QA Engineers and QA Leads, strengthening technical, leadership, and career capabilities.

· Set clear expectations, provide regular feedback, and manage performance and development across the QA team.

· Build a collaborative One-Team QA culture across internal and external teams, aligning QA practices, ownership, and ways of working.

Requirements:

· Bachelor’s degree in Computer Science, Engineering, or a related field.

· 8+ years of experience in Software Quality Assurance / Quality Engineering, including at least 3 years in a QA leadership or management role.

· Strong hands-on experience in API testing and test automation, with solid understanding of automation architecture, framework design, and maintainability.

· Practical experience in performance testing, including test design, execution, analysis, and reporting.

· Experience with service virtualization, mocking, or simulation for testing distributed systems.

· Hands-on experience with relevant tools/frameworks such as RestAssured, Karate, Postman/Newman, JMeter, Selenium, Cypress, Playwright, or equivalent technologies.

· Good understanding of CI/CD, version control, and modern software delivery practices.

· Strong leadership, people management, coaching, communication, and stakeholder management skills.

· Strong analytical and problem-solving skills, with the ability to manage multiple projects, priorities, and delivery constraints.

· Experience with Agile/Scrum/Kanban, cloud environments, security testing, or AI-assisted quality engineering is an advantage.

Please note that we will get in touch with shortlisted candidates only.

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