ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Thai, English

ประเภทงาน:

งานประจำ

• Cold&Warm Calling: Conduct 25-30 daily calls to qualify new and old leads and convert them into sales opportunities..
• Lead List Management: Organize, tag, and prioritize leads to ensure best prospecting and further handling. Research companies potential and find appropriate contact (HR Management).
• Pipeline Reporting: Maintain accurate notes of call outcomes, and follow-ups in the CRM for weekly management review..
• Market Intelligence: Gather feedback from calls regarding market needs to report back to the Head of Sales..
• Bachelor s degree in any field.
• 2 - 3 years of proven experience in telesales, outbound or recruitment sales. (Performance matters).
• You love doing sales: Demonstrated ability to work through lead lists without hesitation or fear of rejection.
• Strong communication skills: fluent in Thai and good proficiency in English.
• Disciplined, organized, and able to work independently to meet call targets.
• Why should you join us?.
• You ll be selling a market-leading product to top-tier companies, learning fast, and getting rewarded properly when you perform. If you like sales with momentum and upside, this role is for you.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ทักษะ:

Agile Development, Negotiation

ประเภทงาน:

งานประจำ

• Understanding and breaking down the Business Requirement Document (BRD) into list of components.
• Estimating effort for each impacted component.
• Gathering requirement from business users including.
• High-Level Journey Flow Preparation.
• Designing journey flows for requirement gathering sessions.
• Ensuring alignment between Business Units and all stakeholders.
• Examples of effective flow diagrams.
• Scenarios Analysis.
• Identifying and analyzing scenarios with Business User.
• Confirming the scope of each scenario.
• Detailing impacts and ensuring comprehensive scenario coverage.
• Integrated Services Analysis.
• Listing all required integrated services with related systems.
• Providing detailed analysis for each service to confirm issue (if any) with service owner.
• Providing functional and non-functional specifications.
• Grooming Development Team including System Analyst, Developer, Tester.
• Ensuring traceability between requirements and project goals.
• Reviewing architectural decisions and their impacts on business needs..
• Bachelor s degree in Computer Science, Computer Engineering or related fields.
• At least of 5 years experience in application development in banking with a few years experience in business analysis.
• Experience in Banking products and banking services especially for Payment, Transfer and Remittance.
• Experience in Water Fall and Agile development methodologies.
• Experience in MS PPT, MS Excel, Jira, Confluence, draw.io.
• Good negotiation communication skills both written and verbal.

ประเภทงาน:

งานประจำ

• Prepare and submit high quality UW recommendation to authorized person/ credit committee for approval for Thai corporate customers.
• Prepare UW recommendation for MUFG Pre-consultation (if required).
• Review a credit rating and financial spreading.
• Review cash-flow projection and sensitization.
• To be responsible for any other duties assigned by the bank or Line manager.
• Provide assistant for internal / BOT Stress test..
• Master's or bachelor's degree in business management/ Finance/ Accounting or any related field.
• Good command in English (Read / Write / Speak).
• Computer skill (prefer MS word, PowerPoint, excel).
• Having good communication skill.
• Having problems solving skill, decisions making.
• Experience in Construction Material, Telecom/Electronic and Power/Energy industry is preferred but not mandatory.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Ensure strategic alignment, resource optimization, and the delivery of high-value organizational objectives.
• Lead the identification and management of cross-project dependencies to prevent scope overlap.
• Ensure a seamless end-to-end user experience across the entire portfolio.
• Standardizing documentation templates and process modeling methodologies across the enterprise.
• Ensuring high user adoption and long-term proficiency for end-to-end process transformations.
• Proactively identify project roadblocks and facilitate communication to resolve issues, ensuring transparent and efficient solution delivery.
• Perform root cause analysis to ensure long-term stability and process optimization.
• Bachelor s degree in Business Administration, Information Technology, Computer Science, or a related field.
• At least 3-5 experience in Business Analysis, Requirements Gathering, or related roles within cross-functional project environments.
• Strong ability to translate complex business requirements into clear Business Requirement Documents (BRD) and Functional/Technical Specifications.
• Solid understanding of end-to-end business processes, system integration, and functional architecture design.
• Hands-on experience in User Acceptance Testing (UAT), including test case creation, execution, and sign-off management.
• Experience working closely with Project Managers and development teams throughout the full project lifecycle.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication skills in English, both written and verbal.

ทักษะ:

Publishing, Compliance, Legal

ประเภทงาน:

งานประจำ

• Provide advice and recommendation to client for sales, onboarding and ongoing basis.
• Onboard new clients and setup related profiles for service readiness Collect, validate and record client instructions from all available channels into system/tool.
• Collect, validate and record market and counter party portfolio data.
• Create and reconcile ledger accounts.
• Maintain financial accounting records of portfolios.
• Identify discrepancies from reconciliation and solve the differences.
• Coordinate with clients or counter parties for exceptional transactions that require their attentions.
• Prepare and confirm Net Asset Valuation as well as unit pricing.
• Security pricing per regulatory and market standard.
• Calculate NAV, distribute unit price to fund managers, publishing houses or regulatory authorities.
• Reconciliation with fund supervisory or custodian statements.
• Reporting to regulatory authorities.
• Determine periodic distributions.
• Setup and prepare reports per SLAs and agreements.
• Provide and support client with necessary data and reports on adhoc requests.
• Prepare monthly standard reporting package which includes Trial Balance, Profit & Loss Account, Balance Sheet, Portfolio Valuation.
• Determine tax liability.
• Work with client appointed entities (e.g. auditor/custodian) to answer and deliver as per client requests.
• Prepare and track Fund Administrative fee (invoice receipt taxes).
• Solve and escalate operational or service issues.
• Coordinate and manages risk and control environment of the service including but not limited to operational risk, compliance and legal aspects.
• Support project team for system development / implement or special assignment.
• Provide support on BAU to colleagues.
• Perform other tasks as assigned.
• 5 years experiences in Securities Service.
• Minimum 3 Years of experience in Fund Administration or Asset Management.
• High technical competencies in computer program and new development of financial knowledge and approach.
• Good understanding of BOT/ SEC/ regulatory guidelines on financial markets and products.
• Good communication and interpersonal skills.
• Pleasant personality and good mannerism.
• Positive attitude towards difficulty with high inspiration.
• Proficient in Excel, PowerPoint and Word applications.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Gather and develop business requirements; construct workflow diagrams and technical documentation; communicate product features; review BRD / PRD as required by business requirements.
• Understand and translate customer needs into business and technology solutions, provide consultation of payment services, functional, application designs and ensure technology and business solutions represent business requirements.
• Analyze, support and develop the feasibility of requirements, project plans, schedul ...
• Manage all change requests, keep track of the timeline, validate all schedule impacts, and communicate changes to all teams.
• Work cross-functionally with our stakeholders, business and technology teams to ensure timely and quality release of product / enhancements.
• Monitor project progress by tracking activities; resolving issues; recommending actions to ensure timely completion.
• Requirements: Minimum 1 year of experience as a Product Manager or Business Analyst in Banking platform, E-wallet, or IT solution industry.
• Proficient in working with numbers and data organization.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.
• Strong ability to grasp technical concepts and simplify them for clear communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to speak and write in English.
• Strong knowledge of payment services background is a plus.

ประเภทงาน:

งานประจำ

• ปฏิบัติงานด้านเลขานุการ การพนักงาน งบประมาณ สารบรรณ ตลอดจนการจัดประชุม อบรม พัฒนาพนักงาน และรวบรวมแผนธุรกิจของหน่วยงาน รวมทั้งบริหารประเมินจัดการความเสี่ยงของฝ่ายงาน.
• จัดทำคู่มือมาตรฐานการปฏิบัติงาน (SOP) และคู่มือการปฏิบัติงาน (User Manual) ของหน่วยงาน.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ด้านการตลาด การประชาสัมพันธ์ นิเทศศาสตร์ บริหารธุรกิจ หรือสาขาวิชาที่เกี่ยวข้อง.
• มีความรู้ในการประชาสัมพันธ์ การสื่อสาร และการตลาด หรือมีประสบการณ์ในงานที่เกี่ยวข้อง.
• มีประสบการณ์ในด้านการรับเรื่องร้องเรียนลูกค้า.
• มีความรู้ความเข้าใจกระบวนการทำงานของสาขา.
• มีความรอบรู้ในธุรกิจธนาคาร ผลิตภัณฑ์และบริการ รวมถึงมีความรู้ด้านการตลาด และการบริหารจัดการความเสี่ยงที่อยู่ในความรับผิดชอบ.
• สามารถวางแผน บริหารจัดการ วิเคราะห์และแก้ปัญหาเฉพาะหน้าได้ดี.
• มีมนุษยสัมพันธ์ที่ดี มีทักษะ และความสามารถในการสื่อสารได้อย่างมีประสิทธิผล.
• มีความสามารถในการใช้ภาษาอังกฤษ.
• Contact : K. Rungtiwa.
• You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
• The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with the Bank.

ทักษะ:

Scrum, Flutter, Java

ประเภทงาน:

งานประจำ

• Collaborate with an Agile team to design, develop, test, and maintain applications and services in accordance with established standards.
• Adhere to high-quality development principles while ensuring timely delivery of solutions and features.
• Design and implement end-to-end system architectures and solutions to meet business requirements.
• Define and establish appropriate infrastructure for each application and service.
• Package, release, and support the deployment of application versions across environments.
• Actively participate in Agile ceremonies such as Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Review, and Sprint Retrospective.
• Prepare documentation, including reports, manuals, and operational guides, to support business and technical operations.
• Contribute to peer reviews of solution designs and related source code to ensure quality and maintainability.
• Analyze, troubleshoot, and resolve technical issues in applications and services.
• Collaborate closely with customer support, operations, and marketing teams to provide effective end-user support.
• 3 -5 years of experience in Flutter and Spring Java development.
• Experience with Web Service and Software Architectures.
• Experience with relational databases (e.g., MySQL, Oracle) and message brokers (e.g., RabbitMQ, Kafka).
• Understanding of GitFlow and software version control concepts.
• Quick learner with the ability to grasp new concepts and technologies efficiently.
• Highly passionate about solving complex technical challenges.
• Excellent analytical and problem-solving skills.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

ทักษะ:

Project Management, Leadership Skill, Multitasking

ประเภทงาน:

งานประจำ

• Digital application owner will support developments and activities such as R&D in innovative technologies, analysis pro & con, implementation and troubleshooting on digital banking as well as incident cases. The responsibilities of this role will deliver all new digital initiatives, which offer another alternative service to all retail, non-retail customers and subsidiaries. This also includes project development, budget planning and tracking, platform capacity & improvement, technical improvement and digital strategy.
• Executing digital platform development, vendor management, and any related-project management tasks leading to the successful of implementation of digital initiatives in Krungsri group.
• Responsible, in conjunction with the digital business team, for the development and execution of a strategic roadmap regarding product technology.
• Demonstrate the ability to identify strategic opportunities and make specific recommendations.
• Demonstrate the ability to identify inefficient and/or ineffective processes and provide solution options.
• Keep up to date on emerging capabilities in this fast-growing area and identify where and how new capabilities can be applied.
• Brainstorm and help evaluate applications with digital business team for new tools and technologies as they continually evolve.
• Ensure the application(s) align with the organization.
• Ensure compliance with industry standards and regulatory requirements.
• Plan and execute software updates, enhancements, new feature implementations, and technical improvements.
• Ensure and tracking the budget allocation vs actual spending..
• Apply now if you have these advantages.
• Bachelor's degree in a related field (Computer Science, Information Technology, etc.) or equivalent experience.
• Experience in banking industry is a plus.
• Strong technical knowledge related to the application(s) being managed.
• Proven experience in application management and support.
• Strong in collaboration, interpersonal skill, leadership skill, vendor management, and key stakeholders management.
• Strong organizational and multitasking abilities.
• Experience with cloud-based applications and services.
• Knowledge of DevOps practices and automation tools.
• Self-organized, proactive, and detail oriented..
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (3 days minimum in office per week).
• Unbelievable benefits such as attractive bonuses, employee loan with special rates and many more.
• Strong knowledge of modern data platforms (DWH, Data Lake, Lakehouse, Data Mesh).
• Deep understanding of data modeling (Conceptual/Logical/Canonical)..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).