āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļąāļāļĐāļ°:
Project Management, Meet Deadlines
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Provide Project planning, milestone management, Scope management, Resource forecasting.
- Leverage project management frameworks and resources to ensure achievement of project milestones and understand key interdependencies.
- Develops tracking process and follow up properly to ensures progress to plan, as well as tracking critical issues until project go live.
- Works with external vendors and working teams (Cross-functional teams) with clear communication and proper coordination to make sure team have the same page and can go live in accordance to committed timeline.
- Continuously evaluating projects to ensure they are meeting company standards, adhering to project budgets, and meet deadlines.
- For all operations-related project, SOP (Standard of Operation) would be conduct by PMO team.
- Properly present information to project owner, working teams and to leadership.
- Develop project tracking template and method as well as performance monitoring to make sure go-live projects is on track.
- Be able to analyze root cause if project does not perform in accordance with commitment.
- SPECIFICATION.
- A bachelor's degree in business administration, or related field.
- A project management professional (PMP) Certification may be advantageous.
- A minimum of 5 years' experience in a supervisory position may be advantageous.
- A minimum of 5 years' experience in PMO with a proven record.
- Have operation background would be advantage.
- Strong leadership skills.
- Good written and verbal communication skills.
- Strong attention to details and technicalities.
- Good interpersonal and multi-tasking skills.
āļāļąāļāļĐāļ°:
Industrial Engineering
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Being a responsible to control the inventory and work out PR pickups withdrawal - the parcel to parcel inventory control.
- Designing and implementation of inventory management system (physical count, barcode).
- Controlling and monitoring materials, supplies and performing the inventory loan disbursement in the use and maintenance of equipment and required reporting.
- Preventing loss tools and providing the replacement equipment when the damage or loss.
- Managing the quality system and environment.
- Managing and controlling the warehouse budget.
- Bachelor s degree or higher in Industrial Engineering or related fields.
- Experience in material planning, warehouse or logistics management or new graduated engineer is welcome.
- Experience in warehouse management system.
- Experience in power plant would be advantage.
- Good command in English (Minimum 600 TOEIC score).
- Goal-Oriented, Unity, Learning, Flexible.
āļāļąāļāļĐāļ°:
Sales, Finance, Excel
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Provide holistic support to retail business operations, ensuring alignment with company strategy and commercial objectives.
- Work closely with cross-functional teams including sales, marketing, operations, and finance to drive business efficiency and performance.
- Analyze sales, operational, and customer data to identify trends, insights, and opportunities for growth and improvement.
- Monitor key performance indicators (KPIs) and generate regular reports to support strategic decision-making.
- Develop business cases, forecasts, and dashboards to support ongoing business planning and performance tracking.
- Lead and support special projects and ad-hoc initiatives as assigned by management.
- Act as a business partner to all retail functions, helping to ensure alignment and execution of business plans across all channels.
- Continuously improve processes, tools, and reporting methods to increase accuracy and efficiency..
- Bachelor's or Master s degree in Business Administration, Finance, Economics, or related fields.
- Proven experience (10+ years) in retail operations, business analysis, or commercial planning.
- Strong analytical skills and proficiency in data tools such as Excel, Power BI, or similar platforms.
- Excellent communication, collaboration, and project management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong business acumen and a proactive, solution-oriented mindset.
- Flexible working schedule during Holiday.
- Able to develop a teamwork environment, and be an effective team leader as well as a team player.
- Able to work independently with minimum supervision, multitasking, and able to work well under pressure.
āļāļąāļāļĐāļ°:
Sales
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļāļāļāļāļĨāļđāļāļāđāļēāļāļĨāļļāđāļĄ āļĢāđāļēāļāđāļāļŦāđāļ§āļĒ,āļĢāđāļēāļāļāđāļēāļāļĨāļĩāļ āđāļĨāļ°āļāļ·āđāļāđ.
- āļĢāļąāļ order āļāļēāļāļĨāļđāļāļāđāļē āđāļāļāđāļāļāļāļēāļ offline āđāļĨāļ° online.
- āđāļāļīāđāļĄāļāļēāļāļĨāļđāļāļāđāļēāđāļŦāļĄāđāđāļĨāļ°āļĢāļąāļāļĐāļēāļāļĨāļļāđāļĄāļĨāļđāļāļāđāļēāđāļāļīāļĄ.
- āļāļąāļāļāļģ Report āļāđāļēāļāđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĨāļąāļāļāļąāļāļĒāļāļāļāļēāļĒ āļŠāļīāļāļāđāļē āđāļĨāļ°āļāļĢāļīāļāļēāļĢ āļāļĢāđāļāļĄāļāļąāļāļŦāļēāļĨāļđāļāļāđāļē āđāļāđāļāļāļēāļĄāļāļĢāļ°āđāļ āļāļāļāļāļāļĨāļļāđāļĄāļĨāļđāļāļāđāļē.
- Sale & Service āđāļŦāđāļāļĢāļīāļāļēāļĢāđāļĨāļ°āđāļāļīāđāļĄāļĒāļāļāļāļēāļĒāļāļēāļāļĨāļđāļāļāđāļē Omni-channel.
- Customer Experience āļāļīāļāļāļēāļĄāļĨāļđāļāļāđāļēāļāļĩāđāđāļāļĒāđāļāđāļāļĢāļīāļāļēāļĢ Re-Order āļāļģāđāļŠāļāļāļŠāļīāļāļāđāļēāđāļĨāļ°āđāļāļĢāđāļĄāļāļąāđāļāđāļŦāđāļāļąāļāļĨāļđāļāļāđāļēāļāļēāļāļāļēāļāļāđāļāļĄāļđāļĨāļāļēāļĢāļŠāļąāđāļāļāļ·āđāļāđāļĨāļ°āđāļāđāļāļĢāļīāļāļēāļĢāļāļāļāļĨāļđāļāļāđāļē.
- āļ§āļēāļāđāļāļāļāļēāļĢāļāļēāļĒāđāļāļīāļāļāļĨāļĒāļļāļāļāđ āđāļāļ·āđāļ āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļĒāļāļāļāļēāļĒāļāļĩāđāļāđāļēāļāļĄāļēāđāļĨāļ°āđāļāļ§āđāļāđāļĄāļāļēāļĢāđāļāļīāļāđāļ.
- āļāļ āļĄ.3 āļāļķāđāļāđāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļĢāļāļģāļāļēāļāļāđāļēāļāļāļēāļĢāļāļēāļĒ (Sales) āļāļĒāđāļēāļāļāđāļāļĒ 1-2 āļāļĩ.
- āļĄāļĩāļĄāļāļļāļĐāļĒāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩ āļŠāļēāļĄāļēāļĢāļāļāļĢāļąāļāļāļąāļ§āđāļĨāļ°āļāļģāļāļēāļāđāļāđāļāļāļĩāļĄāđāļāđ.
- āļĄāļĩāļāļ§āļēāļĄāļĨāļ°āđāļāļĩāļĒāļāļĢāļāļāļāļāļ.
- āļāļąāļāļĐāļ°āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāļāļĩ āđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļĢāļąāļāļāļ§āļēāļĄāļāļāļāļąāļāļŠāļđāļāđāļāđ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđāļāļāļĄāļāļīāļ§āđāļāļāļĢāđāļāļ·āđāļāļāļēāļāđāļāđ (MS Office).
- āđāļāđāļāļāļēāļāļāļĢāļ°āļāļģ āđāļĨāļ°āļāļāļīāļāļąāļāļīāļāļēāļ 6 āļ§āļąāļ/ āļŠāļąāļāļāļēāļŦāđ.
- āļāđāļāļāļĄāļĩāļĢāļāļĒāļāļāđāļŠāđāļ§āļāļāļąāļ§āļŦāļĢāļ·āļāļĢāļāļāļąāļāļĢāļĒāļēāļāļĒāļāļāđ āļāļĢāđāļāļĄāđāļāļāļąāļāļāļĩāđ.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Krungthai bank is now growing together with Thai society by adapting itself to the change and competitive environment. The bank has transformed from being "The Convenience Bank", which is the present standard, to the concept of "Growing Together for Sustainability" bank. With that particular concept, we dedicate ourselves to enhance our human resources s qualifications and create value service which surely support the growth and stability of the customers, contribute to shape better society and satisfactory sustainable yields to our shareholders.
- āļāļāļīāļāļąāļāļīāļāļēāļ: āļŠāļģāļāļąāļāļāļēāļāļāļļāļĢāļāļīāļāļŠāļļāļāļĢāļĢāļāļāļļāļĢāļĩ.
- āļāļēāļĢāļ§āļēāļāđāļāļāļāļēāļĢāļāļēāļĒāđāļĨāļ°āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļąāļāļĨāļđāļāļāđāļē āļŠāļĢāđāļēāļāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩāļāļąāļāļĨāļđāļāļāđāļēāđāļāļīāļĄāļāļāļāļāļāļēāļāļēāļĢ āđāļāļ·āđāļāđāļāļīāđāļĄāļāļēāļĢāđāļāđāļ§āļāđāļāļīāļāļŠāļīāļāđāļāļ·āđāļ āđāļĨāļ°āļŠāđāļāđāļŠāļĢāļīāļĄāļāļēāļĢāļāļēāļĒāļāļĨāļīāļāļ āļąāļāļāđāļāļ·āđāļ āđ āļāļāļāļāļāļēāļāļēāļĢāđāļĨāļ°āļāļĢāļīāļĐāļąāļāđāļāđāļāļĢāļ·āļ.
- āđāļŠāļ§āļāļŦāļēāļĨāļđāļāļāđāļēāļĢāļēāļĒāđāļŦāļĄāđāļāđāļēāļāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļāļāđāļēāļāļāļēāļĢāļāļĨāļēāļ āđāļāļ·āđāļāļāļĒāļēāļĒāļāļēāļāļĨāļđāļāļāđāļēāļŠāļīāļāđāļāļ·āđāļ.
- āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāđāļāļĄāļđāļĨāļĨāļđāļāļāđāļēāđāļāļ·āđāļāļŦāļēāđāļāļāļēāļŠāđāļāļāļēāļĢāļāļģāļāļĨāļēāļ āđāļĨāļ°āđāļāļīāđāļĄāļāļēāļāļĨāļđāļāļāđāļēāđāļŦāļĄāđ.
- āļāļāļāļ§āļāđāļĨāļ°āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļāļĢāđāļāļĨāļđāļāļāđāļē (Portfolio) āļāļĒāđāļēāļāļŠāļĄāđāļģāđāļŠāļĄāļ.
- āļ§āļēāļāđāļāļāļāļēāļĢāļāļīāļāļāļēāļĄāđāļĨāļ°āļāļāļāđāļĒāļĩāđāļĒāļĄāđāļĒāļĩāļĒāļāļĨāļđāļāļāđāļē.
- āđāļāđāļēāļĢāđāļ§āļĄāļāļēāļĢāļāļĢāļ°āļāļļāļĄāļāļĢāļ°āļāļģāļ§āļąāļ āđāļĨāļ°āļāļāļāļ§āļāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļāļĢāđāļ§āļĄāļāļąāļāļŠāļģāļāļąāļāļāļēāļāļāļļāļĢāļāļīāļ.
- āđāļŦāđāļāļģāļāļĢāļķāļāļĐāļēāđāļĨāļ°āđāļāļ°āļāļģāđāļāļ§āļāļēāļāļāļēāļĢāļāļāļīāļāļąāļāļīāļāļēāļāđāļāđ AO-L.
- āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāļāđāļēāļāļŠāļīāļāđāļāļ·āđāļ āđāļŠāļ§āļāļŦāļēāļāļĨāļļāđāļĄāļĨāļđāļāļāđāļēāļāļĩāđāļĄāļĩāļāļļāļāļ āļēāļ āđāļāļ·āđāļāļĨāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāđāļāļāļēāļĢāđāļāļīāļāļŦāļāļĩāđāđāļŠāļĩāļĒ.
- āļāļĢāļ°āđāļĄāļīāļāļŠāļīāļāđāļāļ·āđāļāđāļāļ·āđāļāļāļāđāļāđāļāļ·āđāļāļāļĨāļąāđāļāļāļĢāļāļāļĨāļđāļāļāđāļēāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļāļŠāļđāļ āđāļĨāļ°āļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļāļāļāļāļŠāļīāļāđāļāļ·āđāļ.
- āļāļāļāļ§āļāđāļĨāļ°āļāļĢāļ§āļāļŠāļāļāļāļāļĢāđāļāļĨāļđāļāļāđāļēāļāļĒāđāļēāļāļŠāļĄāđāļģāđāļŠāļĄāļ āļĢāļ§āļĄāļāļķāļāļŠāļāļąāļāļŠāļāļļāļāļāļĩāļĄāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāđāļāļāļēāļĢāļĢāļ°āļāļļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ.
- āļĢāđāļ§āļĄāļĨāļāļāļēāļĄāļāļāļļāļĄāļąāļāļīāļŠāļīāļāđāļāļ·āđāļāļāļēāļĄāļāļģāļāļēāļāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒāļāļēāļāļāļāļēāļāļēāļĢ.
- āļāļĢāļ°āļāļ§āļāļāļēāļĢāđāļĨāļ°āļāļļāļāļ āļēāļāļāļēāļĢāđāļŦāđāļāļĢāļīāļāļēāļĢ āđāļŦāđāļāļĢāļīāļāļēāļĢāļĨāļđāļāļāđāļēāđāļāļ·āđāļāļŠāļĢāđāļēāļāļāļ§āļēāļĄāļāļķāļāļāļāđāļāđāļāļāđāļēāļāļāļēāļĢāļāļģāļāļ§āļĒāļŠāļīāļāđāļāļ·āđāļ āđāļāļĒāđāļāđāļāļāļ§āļēāļĄāļāļĢāļāļāđāļ§āļāļāļāļāđāļāļāļŠāļēāļĢāđāļĨāļ°āļĢāļ°āļĒāļ°āđāļ§āļĨāļēāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļāļĩāđāļĢāļ§āļāđāļĢāđāļ§.
- āļāļīāļāļāļēāļĄāđāļĨāļ°āđāļāđāđāļāļāļąāļāļŦāļēāļāļāļāļĨāļđāļāļāđāļēāļ āļēāļĒāđāļāļĢāļ°āļĒāļ°āđāļ§āļĨāļēāļāļĩāđāļāļģāļŦāļāļ.
āļāļąāļāļĐāļ°:
Finance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor/ Master s degree in business administration, finance, economics, marketing or related field.
- At least 5 years of total experiences.
- At least 3 years of direct experiences..
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Plan, design, and implement firewall solutions based on business requirements and security policies.
- Configure and deploy various firewall technologies from leading vendors (e.g., Cisco, Palo Alto Networks, Fortinet).
- Integrate firewall systems with other security infrastructure components.
- Develop and maintain comprehensive implementation documentation, including network diagrams and configuration details.
- Perform thorough testing and validation of firewall configurations to ensure proper functionality and security effectiveness.
- Troubleshoot and resolve issues during the implementation process.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Stay up-to-date with the latest firewall technologies and security trends.
- Adhere to change management processes and security best practices during implementation activities.
- Provide post-implementation support and knowledge transfer to relevant teams..
- After-sales EngineerRole & Responsibility.
- Single point of contact (SPOC) on Operations matters.
- Oversee day-to-day fault management for Critical or Escalated incident.
- Provide regular updates and ensure timely fault resolution for Critical or Escalated incidents following by SLA commitment to corporate customer.
- Overseeing the entire planned maintenance cycle for customer s critical services.
- Provide data information that customers need with in SLA.
- Built more relationship with enterprise customers & provide the best customer experience for the best customer satisfaction.
- Previous meeting minutes.
- Present monthly network availability report.
- Summary of Incidents.
- Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
- Update or review any improvement plan.
- Response VOC and coordinate relate team to improve our service.
- Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem.
- On site for problem troubleshooting of all Enterprise products such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
- Analysis data for SKA Customer to reduce and improve for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
- In deep analysis, some SKA customers have different trends of fault rate, availability and MTTR.
- Coordinate with related teams to set action plans and target to improve our service.
- Find out the root cause and clarify internal process to improve our service especially in aftersales service areas.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Responsible for achieves profitable sales growth through and with establishment and execution of appropriate strategies and tactics, the effectiveness of which can be seen in receipts flow that ties back to sales plans. Provides effective directions and decisions on inventory priorities, pricing, and related margins and gross profit issues. Manages categories by developing strategies; research trends and establishes specifications for categories, including those to meet unique and specific demands; reviews and approves category actions and gives final approval on supplier items and ...
- Responsible for planning and selecting a range of electronic, home application & office furniture assortments.
- Set up all plan to achieve sale and plan other income.
- Manage and control budget to allocate as each supplier.
- Assessing the customer demand, including price, quality and availability.
- To capture, analyze, and predict the future market trends; and ready to change in demand.
- Be able to maximize profits at competitive prices via bench marking with rivals.
- Ensures that products being developed match or better quality than benchmarks and priced lower than the benchmark according to brand positioning.
- To understand the Non Food products trend, popularity and product time manner.
- Regularly reviewing performance indicators, such as sales and discount levels.
- Managing plans for stock levels.
- Reacting to changes in demand and logistics.
- Meeting suppliers and negotiating terms of contract.
- Maintaining relationships with existing suppliers and sourcing new suppliers for future.
- Participating in promotional activities and understanding the customer needs.
- Bachelor degree in marketing, international business administration or any related field.
- Minimum 6 years experiences in sourcing or buying experience a range of electronic, home application & office furniture assortments.
- At least 5 years experience in retail, specifically supermarket or similar store formats.
- With relevant experience as Merchandise Manager or Buyer for Food and Non-Food categories.
- Team Leader, Possess sound leadership skill and be able to lead a merchandising team.
- Strong negotiation skill and good sense of Merchandising and commercial.
- Initiative, proactive, positive thinking and can do attitude.
- Multitask, quick response and can work under pressure.
- Resulted and details oriented.
- Good command of English.
- Excellent in computer usage of MS Office.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Prepare and submit high quality UW recommendation to authorized person/ credit committee for approval for Thai corporate customers.
- Prepare UW recommendation for MUFG Pre-consultation (if required).
- Review a credit rating and financial spreading.
- Review cash-flow projection and sensitization.
- To be responsible for any other duties assigned by the bank or Line manager.
- Provide assistant for internal / BOT Stress test..
- Master's or bachelor's degree in business management/ Finance/ Accounting or any related field.
- Good command in English (Read / Write / Speak).
- Computer skill (prefer MS word, PowerPoint, excel).
- Having good communication skill.
- Having problems solving skill, decisions making.
- Experience in Construction Material, Telecom/Electronic and Power/Energy industry is preferred but not mandatory.
āļāļąāļāļĐāļ°:
Product Design, Adobe XD, Google Analytics
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ130,000 - āļŋ160,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Lead the development of customer journey maps across web and mobile applications.
- Identify key touchpoints, pain points, and moments of truth in the digital journey.
- Collaborate with UX/UI teams to turn journey insights into design recommendations.
- Use data analytics, customer feedback, and behavior tracking to assess and enhance digital journeys.
- Design A/B tests and personalization strategies to improve conversion, retention, and satisfaction.
- Work with cross-functional teams including product managers, developers, marketers, and customer service to align on journey goals.
- Serve as the voice of the customer in all application-related initiatives.
- Define and maintain a roadmap for journey improvements across digital applications.
- Advocate for customer-centric thinking in application design and development.
- Deliver journey analytics dashboards and executive-level reporting.
- Bachelor s degree in Design, Business, Marketing, Psychology, or human-centered design.
- 6+ years of experience in customer experience, UX, product design, or digital journey management.
- Proven ability to lead customer journey mapping and service design workshops.
- Proficiency in tools like Figma, Miro, Adobe XD, or Journey Mapping software.
- Strong analytical skills with the ability to interpret customer behavior using tools like Google Analytics, Mixpanel, Hotjar, or other BI/data platforms.
- Experience in industries such as retail, financial services, telecommunications, or technology.
- Experience working with Agile/Scrum product teams.
- Excellent communication, facilitation, and storytelling skills.
- Customer-Centric & Strategic Thinking: Strong ability to design digital journeys that align with customer needs and business goals, using both qualitative insights and quantitative data.
- Cross-Functional Communication: Excellent interpersonal and facilitation skills to collaborate effectively with UX/UI, Product, Tech, and Marketing teams.
- Tool & Data Proficiency: Hands-on experience with journey mapping tools, analytics platforms (e.g., Google Analytics, Mixpanel), and design tools (e.g., Miro, Figma).