ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานพาร์ทไทม์

เงินเดือน:

฿12,768+ , สามารถต่อรองได้, มีค่าคอมมิชชั่น

• About iKala Shoplus .
• We are the #1 fast-growing social commerce platform in Southeast Asia that aims to empower Small-to-Medium sized businesses to succeed in social commerce with AI.
• We reach over 7 million online shoppers per month in Thailand via our messenger chatbot, and generate 550,000 orders / month through our system.
• We are loved by partners, being a messaging and marketing partner with Facebook, technology partner with Google, and business partners with Thailand social commerce ecosystem such as Siam Commercial Bank, Kasikorn Bank, logistic partner, Thailand Post, Kerry, and J&T.
• We have a world class team, cofounder team Sega Cheng (ex-Googler), and people from Yahoo and Microsoft. We are also backed by the Fortune 500 IT company - Wistron Corp; if you join us, you will experience a dynamic multi-national working environment, with talents from not only Thailand, but also Taiwan, Philippines, Malaysia, Indonesia, and Vietnam. Responsibilities .
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Provide troubleshooting for customer.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Account manager and Sales team to onboard and integrate new clients and developing existing client relationships.
• Maintaining updated knowledge of company products and services.
• Collecting and analyzing data to learn more about consumer behavior. Requirements .
• Able to work independently and in shifts including evenings and weekends. Shifts include 12:00 to 18:00 and 18:00 to 00:00.
• Part-time position with 30 hours per week.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Strong verbal and written communication skills.
• Native in the Thai language and strong reading and writing in English. Expectation .
• Very responsive to supporting new and current paying users inquiries.
• Learn new product features.
• Ability to work independently to investigate customer s inquiries and troubleshoot. Salary .
• THB 12,768 / month (30 hours per week).
• Weekday/night THB 100 / per hour.
• Weekends THB 116 / per hour.
• More info>>>https://www.shoplus.me/en/.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Facebook Marketing, Digital Marketing, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• About iKala Shoplus .
• We are the #1 fast-growing social commerce platform in Southeast Asia that aims to empower Small-to-Medium sized businesses to succeed in social commerce with AI.
• We reach over 7 million online shoppers per month in Thailand via our messenger chatbot, and generate 550,000 orders / month through our system.
• We are loved by partners, being a messaging and marketing partner with Facebook, technology partner with Google, and business partners with Thailand social commerce ecosystem such as Siam Commercial Bank, Kasikorn Bank, logistic partner, Thailand Post, Kerry, and J&T.
• We have a world class team, cofounder team Sega Cheng (ex-Googler), and people from Yahoo and Microsoft. We are also backed by the Fortune 500 IT company - Wistron Corp; if you join us, you will experience a dynamic multi-national working environment, with talents from not only Thailand, but also Taiwan, Philippines, Malaysia, Indonesia, and Vietnam. Job Description .
• Shoplus social commerce service is seeking a creative and enthusiastic team member to serve as Digital Subscription Marketing Manager who will be responsible for developing and executing marketing strategies that drive revenue through acquisition, engagement, and retention of our subscription products.
• This individual must be customer-obsessed and will partner across the sales team, customer success team, and product team both in Thailand and HQ Taiwan to ensure we deliver impactful marketing and engagement experiences to our subscribers. They will have an entrepreneurial and strategic mindset and a willingness to roll up their sleeves to implement the overall strategy. They will operate with a sense of urgency while executing with precision. Responsibilities .
• Develop and execute data-driven marketing strategies and campaigns with a strong focus on driving acquisition, engagement, and retention across multiple channels (i.e. Shoplus application, web, email, social media, LINE OA etc.) on-time and on-budget which generate revenue, deliver on key business objectives, and ROI and KPI targets for our subscription products.
• Provide values to customers throughout all stages of the customer journey.
• Support and commercialize new products and product expansion through robust marketing strategies.
• Ensure all marketing initiatives are aligned with our branding image and market positioning.
• Lead and coach our Tai marketing team (2-5 members), facilitating the development of others and guiding them towards the achievement of their personal goals. Requirements .
• Minimum 5 years of digital marketing experience with a minimum of 3 years demonstrated success in mobile, email, social media, PPC and SEM marketing from concept to completion with a proven track record of success.
• Digital Marketing experience in a subscription service is highly preferred.
• Solid knowledge of website analytics tools (e.g. Google Analytics, Amplitude, Branch.io), CRM marketing systems (e.g. Hotspot, Zendesk), and ad serving tools (e.g. Google ADs, Facebook).
• Ability to learn quickly, iterate based on results and work efficiently in a fast-paced environment. Roll up your sleeves attitude, absorb information and react in a timely manner with a bias towards action; Comfortable dealing with ambiguity.
• Comfort working with multiple national companies, e.g familiar conference call, collaborate with members in HQ Taiwan.
• More info>>>https://www.shoplus.me/en/.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿22,000, มีค่าคอมมิชชั่น

• About iKala Shoplus .
• We are the #1 fast-growing social commerce platform in Southeast Asia that aims to empower Small-to-Medium sized businesses to succeed in social commerce with AI.
• We reach over 7 million online shoppers per month in Thailand via our messenger chatbot, and generate 550,000 orders / month through our system.
• We are loved by partners, being a messaging and marketing partner with Facebook, technology partner with Google, and business partners with Thailand social commerce ecosystem such as Siam Commercial Bank, Kasikorn Bank, logistic partner, Thailand Post, Kerry, and J&T.
• We have a world class team, cofounder team Sega Cheng (ex-Googler), and people from Yahoo and Microsoft. We are also backed by the Fortune 500 IT company - Wistron Corp; if you join us, you will experience a dynamic multi-national working environment, with talents from not only Thailand, but also Taiwan, Philippines, Malaysia, Indonesia, and Vietnam. Responsibilities .
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Provide troubleshooting for customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Responsible for working with the Account manager and Sales team to onboard and integrate new clients and developing existing client relationships.
• Maintaining updated knowledge of company products and services.
• Collecting and analyzing data to learn more about consumer behavior. Requirements .
• Able to work independently and in shifts including evenings and weekends. Shifts include 09:00 to 17:00 and 16:00 to 00:00.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Strong verbal and written communication skills.
• Native in the Thai language and strong reading and writing in English. Expectation .
• Very responsive to supporting new and current paying users inquiries.
• Learn new product features.
• Ability to work independently to investigate customer s inquiries and troubleshoot.