ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Service-Minded, Problem Solving, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Commitment to excellence is part of UPS's wining philosophy. It's no surprise then that UPS has been rated the "World 's Most Admired" mail, package and the freight delivery company in a Fortune magazine survey for the fourth consecutive year, So, if you share the same commitment to excellence, come join UPS - the world's largest package and document Delivery Company.
• Job Responsibilities:
• Handle and provide solutions to customer complaints, claims, service.
• guarantee requests in a timely an accurate manner.
• Handle incoming calls for pick - up, price quotation, service information,.
• complaints, etc.
• Identify and record complaints on service issues.
• Update record, follow - up and feedback customers.
• Recommend solutions to service concerns / problems to higher authority.
• To follow the company's rule & regulations strictly.
• Update of customer database in the CSTC automated system.
• Bachelor degree in any field.
• Very Good command of English.
• Patient and pleasant personality.
• Good telephone manners and Service Minded.
• Computer literate with good typing skill.
• Able to work at UM Tower, BKK (Near Airport Link Ramkhamhaeng Station).
• Able to work in shift and on Saturday.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Service-Minded, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿25,000, สามารถต่อรองได้

• Type of Contract:Fixed term contract
• Location:Siam Square Bangkok.
• ABOUT THE DEPARTMENT/TEAM.
• In Examinations we administer 3 million UK examinations in over 850 towns and cities worldwide, promoting the UK as a high-quality assessment provider and helping people gain access to trusted qualifications to support their career and study prospects. In East Asia we administer multiple examinations in 13 countries and we are growing rapidly.
• WHAT YOU WILL BE DOING AND WHY.
• This is interesting role for those who are looking to embark on a career with us; you will be working in a close knitted team and ensure in providing quality customer service to the customers through exceptional customer service delivery and effective stake holder management, you will also be managing exam customer service channels within the country in collaboration with Marketing and Operations by converting enquiries into sales to support the wider exams team to achieve its annual business targets.
• WHAT IS INTERESTING ABOUT IT.
• You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
• WHAT WE ARE LOOKING FOR.
• To be able to qualify for this job role, you will require a good command of spoken English and Thai, preferably with English (CEFR B2 or equivalent), Chinese (A1/2) and to have a Degree in the fields of Business Administration, Social Sciences or Marketing. It will also be required that you have at least 1 year experience in working in Education/ Customer service industry, dealing with administration or clerical duties and preferred if you have knowledge of local examination products and CRM with experience in telesales or sales technique.
• Interested applicants should read through the Role Profile.
• and apply online via:https://tinyurl.com/THA-355E.
• Closing date for applications:25 July2019 (23:59 UK Time).
• We offer an attractive benefits package.
• Only short-listed candidates will be contacted.
• Right to work in Thailand".
• The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
• The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment. The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at http://www.britishcouncil.org/home-privacy-policy.htm. .

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Market Analysis, Digital Marketing, Mandarin

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• วางแผนการจัดกิจกรรมส่งเสริมการขายกับลูกค้าเพื่อผลักดันยอดขายและพัฒนาช่องทางการจัดจำหน่าย.
• รวบรวมและวิเคราะห์ข้อมูลทางการตลาด ยอดขาย / กำไร/ คู่แข่ง.
• ประสานงานร่วมกันระหว่างฝ่ายขายและฝ่ายการตลาด.
• วางแผน จัดทำสื่อ วัสดุอุปกรณ์ และสินค้าส่งเสริมการขาย.
• มีความคิดสร้างสรรค์ ชอบเข้าสังคม.
• ทัศนคติดี.
• เป็นผู้นำเทรนด์.
• มีทักษะเชิงคิดวิเคราะห์ และวางแผนกลยุทธ์.
• จบการศึกษาระดับปริญญาตรีขึ้นไป.
• มีประสบการณ์ทำงานด้านการตลาดมาอย่างน้อย 2 ปี.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• ตำแหน่ง: เจ้าหน้าที่บริหารงานทั่วไป (Fulltime Contract).
• งานธุรการและสารบรรณ และการร่างหนังสือราชการ.
• กำกับดูแลหรือดำเนินงานด้านการรับ-ส่ง และติดตามหนังสือราชการ.
• ติดต่อประสานงานทั่วไปด้านสารบรรณทั้งภายในและภายนอก.
• จัดทำเอกสาร หนังสือโครงการ รวมถึงประสานงานบริหารโครงการ.
• จัดทำสรุปรายงานผลการดำเนินโครงการตามขอบข่ายของงานสารบรรณ.
• ปฏิบัติงานใดๆ ตามที่ได้รับมอบหมายจากผู้บริหารโครงการ.
• มีประสบการณ์ 1 ปี ในด้านเอกสารราชการ.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Statistics / Analysis, Oracle, Microsoft SQL Server

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Get requirement from users.
• Responsible for analysis and design according to requirement.
• Able to transform business requirement to a technical solution.
• Control application development to SDLC and project responsibility.
• Provide guidance and consultation to user.
• Create a document to support the project (Functional specification, High-Level Design specification, and User Manual).
• Bachelor's Degreein Computer Science, Computer Engineer, IT or related fields.
• Experience inanalyst design and gathering requirement from users.
• Having experience inResponsive Web Design and designing Native Mobile Application should be the advantage.
• Have DBMS knowledge in OracleDB2 or SQL Server.
• Self-motivated, smart working strong analytical & problem-solving skills.
• Strong analytical skill, conceptual thinking, problem-solving, communication and interpersonal skill.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• We have a fantastic opportunity for you to be involved in the growth and development of our contact center in Bangkok with a strong focus on people development, motivation and training of staff, and the implementation of procedures and systems.
• Here at Booking.com we work at scale yet we never lose sight of what makes us personal. From the volumes we work with the changes we manage on a daily basis to the daily interactions our teams have we make a direct impact on our customers and our ability to grow. For this reason, we need an experienced Customer Service Manager who is looking for the next career step to join our growing office in Bangkok.
• You will work as part of the site leadership team to ensure incoming multilingual telephone and email customer queries are handled effectively and, most importantly, to the satisfaction of our customers. You re mainly responsible for ensuring that the Bangkok Customer Service Center runs smoothly from an operational perspective.
• This role is ideal for an enthusiastic, international Customer Service Manager with substantial team management experience in a contact centre environment, who is passionate about providing the best possible levels of customer services and has experience with motivating and driving performance improvements within the team.
• B.Responsible:
• The successful organisation and running of an internationally focused Customer Service Centre;.
• The management of the Customer Service Centre daily operation to meet SLA s on both a local and global scale;.
• The recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met, as well as overall responsibility for the development of the contact centre agents through the Team leaders:
• Effective Change Management - knowing how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours;.
• Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets;.
• Handle and oversee the management of site operational issues such as facilities and landlords, or other offices/site tasks as appropriate;.
• B.Skilled:
• 5 or more years of contact center/customer service management experience;.
• Minimum of University educational level or equivalent further education;.
• Proven people management skills, including experience of managing large teams and managing middle management;.
• Results-focused with strategic awareness to forecast both in the short and long term;.
• Flexible and able to work various shifts if required;.
• Leadership flair with the skill to motivate others to perform and exceed expectations;.
• Professional, proactive, positive and can-do attitude;.
• Experience of setting up and developing contact centers is an advantage;.
• Analytical skills;.
• Fluent in both written and verbal English and Thai language skills.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Telesales, Sales, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

฿26,860 - ฿35,810, มีค่าคอมมิชชั่น

• We are seeking a dynamic and self-motivated Inside Sales/Telesales Executive to join our Tele-sales team. This exciting opportunity offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects via sales calls and maintaining customer satisfaction.
• Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.
• Utilizes sales tools and marketing resources to research customer businesses, past customer contact and product specifics to identify subsidiary opportunities.
• Conducts sales calls/cold calls to identify new sales opportunities with potential Small to Medium-sized Enterprise accounts to identify customer business needs, introduce additional products and services and to retain current business.
• Generates and qualifies sales lead opportunities within assigned territory through cold calling by positioning UPS products/services that is catered to support customer's business.
• Manages, tracks and follow up closely with potential leads to ensure continuity which eventually leading to closure of business.
• Develops complex sales strategies encompassing customers' supply chain and comprehensive pricing strategies that incorporate UPS's broad range of solutions.
• Conducts face-to-face meeting with prospective customers as and when required.
• Coordinates cross-functional support on service and billing issues for assigned accounts.
• Maintains up-to-date knowledge of UPS products and services and well aware of competitors' strategies and capabilities to position UPS product advantageously.
• Handles assigned portfolio of accounts with Average Monthly Revenue of less than US $1,000 or equivalent.
• Possess a Bachelor's Degree in Logistics and Transportations / Marketing / Business or equivalent.
• 1 year of relevant sales experience in similar capacity or any service industries; prior experience and knowledge in selling Express or Freight Forwarding products/services will be advantageous.
• Fresh graduates with the ability to demonstrate innovative and creative selling skills may be considered.
• Excellent interpersonal skills with the ability to communicate effectively and able to work well with people at all levels.
• Customer oriented, passionate, sales driven and highly motivated with the ability to understand customers' perspective and think win-win.
• Proficient in MS Office applications ie. MS Word, MS Excel, MS Powerpoint.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Service-Minded, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿30,000 - ฿45,000, สามารถต่อรองได้

• Type of Contract:1 Year Fixed Term (with possibility to extend).
• Location:Chaengwattana.
• ABOUT THE DEPARTMENT/TEAM
• British Council Thailand is one of the biggest in the British Council s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.
• WHAT YOU WILL BE DOING AND WHY.
• Supervise a team of Sales & Customer Management Officers in the branch to ensure top quality, welcoming and efficient integrated customer engagement experience to all new and existing customers.
• Work closely with Branch Manager to ensure the branch meets and exceeds the sales and customer management targets and KPIs.
• Work closely with Branch Manager and HSCM to build a high performing team and embed a results-orientated sales and customer management culture in the SCM process.
• Monitor quality of delivered work and to ensure share the same best practice and standards with other branches.
• WHAT IS INTERESTING ABOUT IT.
• You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
• WHAT WE ARE LOOKING FOR.
• You will bring along at least 3 years supervisor experience in admin & operational environment of customer management related field. Experience of working with children will be an advantage.
• One month fixed bonus per year.
• 03 % of Provident Fund contribution from the Employer.
• Medical Insurance and Corporate Medical Excess Claim.
• Personal Accidents and Term Life Insurance.
• Enjoy 22 days of Annual leave.
• Professional development opportunities.
• Eligible for sales incentive after passing probation.
• Interested applicants should read through the Role Profile and please apply byhttps://tinyurl.com/THA-NT-2010ex.
• Closing date for applications: 25 July 2019 (23:59 UK time).
• We offer an attractive benefits package.
• Only short-listed candidates will be contacted.
• Right to work in Thailand".
• The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
• The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment. The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants personal information to any third party without the prior consent of the applicant. Our privacy policy can be found athttp://www.britishcouncil.org/home-privacy-policy.htm. .

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Service-Minded, Good Communication Skills, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿30,000, สามารถต่อรองได้

• Type of Contract:Permanent
• Location:ChaengwattanaOffice.
• ABOUT THE DEPARTMENT/TEAM
• British Council Thailand is one of the biggest in the British Council s global network with thousands of adult and young learner students studying with us.Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai.
• Our customers engage with us face-to-face, online, through email and via the phone.Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.
• WHAT YOU WILL BE DOING AND WHY
• Working with both our students and with your internal colleagues at British Council, you will provide an exceptional level of customer service engaging with customers face-to-face, online and over the phone to make sure all our customers needs and requests are taken of. You will also provide support for all sales and marketing events to create awareness about the British Council.
• WHAT IS INTERESTING ABOUT IT
• You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
• WHAT WE ARE LOOKING FOR
• You will bring along at least 2 years experience in sales and customer management environment of education or services related field. You should be Fluent in both Thai and English.
• 03 % of Provident Fund contribution from the Employer (after completing a probation)
• Medical Insurance and Corporate Medical Excess Claim
• Enjoy 22 days of Annual leave
• One month fixed Year-end bonus
• Professional development opportunities
• Eligible for sales incentive after passing probation
• Work Schedule
• The post holder will work 8.5 hours per day (including 1-hour lunch break) and a 5-day week on a shift system from Wednesday to Sunday.Our work makes a lasting difference by building more inclusive societies and supporting people s prospects.Together, we can do more. Interested applicants should read through the Role Profile and please apply via. https://tinyurl.com/THA-NT-2032e. Closing date for applications:18 July 2019 (23:59 UK Time). We offer an attractive benefits package. "Right to work in Thailand".
• The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
• The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment. The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants personal information to any third party without the prior consent of the applicant. Our privacy policy can be found athttp://www.britishcouncil.org/home-privacy-policy.htm. .

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Safety Management, EHS Management, Teaching, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Issue annual plan and/or project of Occupational Health and Safety, presented to management team for approval.
• Sets and organizes sites Safety Committees and meeting schedules.
• Handle Occupational Health and Safety Audit and lead for monthly meeting.
• Analyze hazards from historical data, work environments and other information sources.
• Design programs to control, eliminate, and prevent injury and auto accident.
• Perform administrative task and report related to Occupational Health and Safety, includes all accident, injury, auto liability, training, etc.
• Lead and responsible for Corporate Social Responsibility (CSR) Activities and other issue related to CSR.
• Support HR assignments when needed.
• Bachelor's degree, preferably in Occupational Health and Safety or related fields.
• Obtain Safety officer in Professional level certificate (จป. วิชาชีพ).
• At least 2 years of experience in Occupational Health and Safety function.
• Direct experience in CSR Activities would be advantage.
• Good interpersonal and communication skills.
• Good command of English (TOEIC Score 650 and above is advantage).
• Computer literacy.
• Able to work during Mon - Fri / 8:30 - 18:00.