ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation

ประเภทงาน:

งานประจำ

• Manage and oversee QA activities across projects, system enhancements, releases, and BAU initiatives.
• Ensure testing deliverables are completed on schedule and meet defined quality standards.
• Coordinate testing efforts across multiple teams and vendors to support successful project delivery.
• Monitor QA resource allocation, workload, and testing progress.
• Test Planning & Execution.
• Lead the preparation of test strategies, test plans, test scenarios, test cases, and test data.
• Ensure comprehensive functional, integration, regression, user acceptance support, and non-functional testing where applicable.
• Review test results and confirm readiness for production deployment.
• Identify testing risks and implement mitigation actions.
• Defect Management & Quality Control.
• Establish and manage defect tracking, triage, prioritization, and resolution processes.
• Monitor defect trends and quality metrics to identify improvement opportunities.
• Ensure critical defects are resolved before production deployment.
• Support root cause analysis for production issues and drive corrective actions.
• Test Automation & Continuous Improvement.
• Drive adoption of test automation to improve testing efficiency, coverage, and release quality.
• Identify opportunities to optimize testing tools, processes, and methodologies.
• Promote shift-left testing practices and early quality involvement throughout the SDLC.
• Continuously improve QA standards, templates, and best practices.
• Stakeholder & Delivery Collaboration.
• Collaborate with Business Analysts, Developers, Infrastructure, Security, and business stakeholders to clarify requirements and ensure testability.
• Participate in project planning, release planning, and sprint activities.
• Provide regular updates on testing status, quality risks, and readiness for release.
• Support business users during UAT and production verification activities.
• Governance & Compliance.
• Ensure adherence to SDLC, QA policies, regulatory requirements, and audit standards.
• Maintain test documentation and quality evidence for compliance and governance purposes.
• Track and report QA KPIs, including test coverage, defect leakage, automation coverage, and release quality metrics.
• Support internal and external audits related to application quality and testing controls.
• AI-Augmented & Agentic Delivery.
• Leverage AI-assisted testing tools and Copilot capabilities to accelerate test case creation, test data generation, test execution, defect analysis, and test documentation.
• Drive adoption of AI-enabled test automation solutions to improve test coverage, quality, and delivery speed.
• Utilize AI tools to analyze requirements, identify test scenarios, uncover edge cases, and assess potential quality risks early in the development lifecycle.
• Implement and monitor AI-assisted quality engineering practices to support continuous testing and faster release cycles.
• Collaborate with development teams to integrate AI-powered quality checks into CI/CD pipelines and DevSecOps processes.
• Key Accountability.
• Delivery of high-quality releases with minimal production defects.
• Effective execution of testing activities within project timelines.
• Continuous improvement of QA processes and automation maturity.
• Development and performance of the QA team.
• Compliance with technology governance, security, and regulatory requirements.
• Bachelor's degree or higher in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• 7+ years of experience in Software Quality Assurance, Testing, or Quality Engineering.
• At least 2-3 years of experience in a QA Lead, QA Manager, or team leadership role.
• Proven experience managing end-to-end testing activities across multiple projects and application environments.
• Experience working in Agile, Scrum, DevOps, or hybrid delivery models.
• Experience with enterprise applications, digital platforms, APIs, system integrations, and cloud-based solutions.
• Experience in the insurance, financial services, or highly regulated industries is an advantage.
• Strong knowledge of software testing methodologies, test management, and quality assurance best practices.
• Hands-on experience in functional, integration, regression, UAT support, performance, and non-functional testing.
• Experience with test management and defect tracking tools such as Jira, or similar platforms.
• Knowledge of test automation frameworks and tools such as Playwright, Robot framework, Selenium, Cypress, Appium, or equivalent.
• Familiarity with CI/CD pipelines, DevOps practices, and automated quality gates.
• Understanding of application architecture, APIs, databases, cloud platforms, and software development lifecycle processes.
• Knowledge of security testing, compliance requirements, and risk-based testing approaches is preferred.
• Understanding of AI-augmented testing, automated test generation, defect prediction, and intelligent test analysis techniques.
• Ability to identify and implement AI-driven opportunities for test automation, documentation, and quality assurance processes.
• Experience working with AI agents or autonomous testing solutions is an advantage.
• Strong awareness of responsible AI practices, data privacy, security, and governance requirements.
• Leadership & Behavioral Competencies.
• Strong stakeholder management and communication skills with the ability to collaborate effectively across business and technology teams.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong planning, prioritization, and execution skills with the ability to manage multiple initiatives simultaneously.
• Results-oriented mindset with a continuous improvement focus.
• High level of accountability, ownership, and attention to detail.
• Passion for quality engineering, automation, and continuous improvement.
• Strong customer and business-value orientation.
• Growth mindset with willingness to adopt new technologies and ways of working.
• Ability to drive quality culture and promote AI-enabled ways of working within the QA function.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Microsoft Office, Internal Audit, Data Analysis, Power point

ประเภทงาน:

งานประจำ

• Special Projects and Process Improvement.
• Design and implement automation (RPA / system enhancement) to reduce manual work, error rate, and turnaround time.
• Be able to initiate transformation of premium collection processes across all payment channels (digital, transfer, cheque, bank deduction).
• Partner with IT, PMO, and vendors to deliver transformation projects.
• Redesign collection and reconciliation processes with embedded controls and audit readiness.
• Establish standardized SOPs, control checkpoints, and escalation mechanisms.
• Ensure alignment with Group policies, OIC requirements, and internal audit expectations.
• Premium Collection Operations Execution & Control.
• Ensure end to end accuracy of premium collection processes for both new and renewal business, including AML screening, premium posting in the core system (AS400), and preparation of premium receipt reports for accounting.
• Review and validate premium collection transactions to confirm completeness, accuracy, and compliance with company policies, standard operating procedures, and regulatory requirements.
• Monitor and control each stage of the collection workflow to ensure disciplined execution, adherence to internal control standards, and timely identification and escalation of errors or exceptions.
• Coordinate closely with the Collection colleague and related team to maintain smooth daily operations, provide technical guidance on issue resolution, and ensure consistent process application across all cases.
• Payment Method coming from.
• Digital Payment Method (Gen Pay).
• Transfer (Sale Channels, Call Center).
• Cheque / - Customer Walk-in.
• Billing Notification Letter.
• Bank Deduction (Renewal - Recurring Payment).
• Premium Reconciliation and Control Management.
• Reconcile premium collections, bank statements, and related charges to ensure accuracy, completeness, and timely closure.
• Review and validate reconciliation results in a checker capacity, ensuring compliance with internal control standards and audit requirements.
• Investigate, analyze, and resolve reconciliation discrepancies within defined SLA.
• Drive continuous improvement by identifying control gaps, streamlining reconciliation workflows, and supporting automation initiatives.
• Refund Premium Collection to customers.
• Execute the premium refund process by coordinating with banks and internal stakeholders, including POS and Accounting.
• Ensure timely and accurate updates of refund transactions in the premium reconciliation records for accounting purposes.
• Liaise with banks to resolve refund issues or delays promptly, ensuring smooth resolution and a positive customer experience.
• Bachelor's degree in business administration, Finance and Accounting, or related fields.
• Minimum 5 years of experience in premium collection, insurance operations, or financial transaction processing. Experience working with AS400 is preferable.
• Strong exposure to process transformation, automation, or operational excellence initiatives.
• Solid understanding of end to end premium collection, reconciliation, accounting interface, and controlsStakeholder Management: Coordinate with other departments and external partners.
• Strong ownership mindset with a proactive, "can-do" attitude and ability to drive results under pressure.
• Good team player with service minded and self-development ability.
• Attention to details and good communication skills.
• Intermediate Level in English both written and spoken.
• Proficient in Microsoft Office applications, particularly MS Excel (e.g., data analysis, reconciliation tracking), PowerPoint, and Word.