ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), Negotiation, Management, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• JOB SUMMARY Responsible for the backend athlete registration service for all C55 sports events. Follow up timelines and action plans to make sure that athlete registrations are executed as planned. Coordinate with team members and 3rd part service providers. Be the first point-of-contact for athletes (Thai as well as foreign) for inquiries and complaints before, during and after events. Manage race day registration and race pack collection.
• ESSENTIAL DUTIES.
• Pre-race management.
• Keep track of registrations after the pre-race registration is launched.
• Monitor registration statistics of all events.
• Update and maintain athlete's database.
• Handle all athlete enquiries via phone, email, social media and website.
• Build sustainable relationships and trust with athletes through open and interactive communication.
• Provide accurate, valid and complete information.
• Handle athlete complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of athlete interactions, process customer accounts and file documents.
• Take the extra mile to exceed the athlete's expectations.
• Last minute communication with athletes and spectators during an event period (mail, hotline, social media Etc.).
• Coordinate registration activities with internal and outsourced teams.
• Race-pack collection planning, race day registration set-up and its flow.
• Race-weekend management.
• Lead the registration and race pack collection area on and before race day.
• Prepare athlete waivers and make sure waivers are duly signed.
• Planning and management of the personal belongings of athletes.
• Finish-line area management (Finish line conduct such as material setting, medal handling, etc.).
• Post-race management.
• Provide post-event reports with all required data/statistics.
• Excellent communication and presentation skills.
• Problem solver; ability to stay calm during stressful events.
• Fluent in Thai; solid command of English.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Undergraduate degree.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Event Planning, Management, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• JOB SUMMARY.
• Lead the Safety planning, logistic planning, and timeline management effectively according to the check list, SOP, to be aligned with the budget setting.
• Coordinate with team members and stakeholders.
• Other tasks may have assigned.
• ESSENTIAL DUTIES Responsible for assisting a Department Head in a single functional area to achieve business goals. Is identified as a position that will progress into a Department Head in the coming events.
• Pre-Race management.
• Prepare event action plan presentation.
• Safety planning and coordination.
• Lead a meeting with authorizations according to the timeline.
• Race course material planning.
• Tracking permission progress of race courses, venue, etc.
• Provide status update and follow up (Police, Army, Rescue, Marshall, etc.).
• Managing action plan.
• Coordinate with internal and outsourcing team, Thai and Non-Thai.
• Budget management.
• Mastering race day management planning.
• Parking and crowd management planning.
• Establish timing estimation of each race.
• Radio communication planning.
• Other tasks may have assigned. Race day management.
• Managing coordination with all manpower and logistic, make sure they are all on time / get brief properly according to SOP.
• Lead Race Control Management (center of race coordination).
• Be part of operation support team.
• Post-race management.
• Clearing budget.
• Provide event report with required checklist.
• Post-race course management may have assigned.
• Excellent communication and presentation skills.
• Problem solver; ability to stay calm during stressful events.
• Fluent in Thai; solid command of English.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Undergraduate degree.